Exclusion can be a helpful troubleshooting step if your ZAC36 is having issues pairing to your HomeSeer hub. This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status

The exclusion process simply acts as a soft reset and can be done even if you haven't paired the Titan to HomeSeer or another Z-Wave network before.

Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with accessing the advanced settings of your device or the unit not properly displaying, we would recommend first updating to the Z-Wave Plus or the Z-Wave JS Front-End, then excluding and re-including your device to your network in order for it to be recognized correctly.

Here are the steps for excluding the ZAC36 Titan in HomeSeer: 

1. In the HomeSeer UI, click the "Plugins;" from the drop-down menu, select "Z-Wave."
2. Select "Remove Device."
3. You will be taken to a new page; click "Continue" to start the exclusion process on the hub.
4. Tap the Z-Wave button 3 times quickly  - it's a touch button so wait for a beep each time you press it (there will be no tactile feedback like on a push button). 
5. HomeSeer should confirm the device was removed. Finalize by clicking "Finish."

    Once the exclusion process is successfully finalized,  try including the device to HomeSeer.

Here are some additional troubleshoots if the above did not help: 

• Give the exclusion process another try! It's possible the command from the first run wasn't registered correctly. 
• When excluding more than once, and not receiving confirmation it was removed, try clicking the Z-Wave button 4-5 times quickly. This can help make sure the commands go through.
• If you have a Z-Wave signal repeater available (switch, relay, smart plug, dedicated repeater - any Z-Wave device that doesn't rely on battery power), try placing it between the ZAC36 and the hub. Make sure to heal the network so that the hub recognizes the new device. This can help in case there is an interference or range issue preventing stable communication between the two nodes. 
• Try bringing the hub within direct range of the ZAC36 if the device is located far away from the hub. If you have a hand-held secondary controller, this would be the time to bring it out!
• If your device has successfully connected but it's not responding to Z-Wave commands, check out these tips for troubleshooting connectivity issues.

  Reach out to us if you have any questions! We're here to help.