Having trouble including your ZEN78 High Power Relay? Excluding the device may help.
Even if your ZEN78 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues.
Exclusion Steps
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Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
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Tap the three dots in the upper right hand corner and tap Settings
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Tap Z-Wave Utilities
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Tap Exclusion
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While the app is searching for a device, click the Z-Wave button 3 times as quickly as possible (the LED indicator will start flashing red rapidly). If it does not start flashing red rapidly, you did not click the Z-Wave button quickly enough; please try again, clicking as quickly as possible.
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The app will indicate when the device is successfully removed. Tap Done.
Important Note: The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the device, the clicks need to happen as fast as possible; if the clicks are not completed fast enough, the relay will engage instead and the device will not enter inclusion or exclusion mode. You will know you have clicked fast enough when the LED indicator begins flashing red rapidly.
Once exclusion is confirmed successful, try including the ZEN78 relay again.
Factory Reset
If exclusion failed to solve the problem, try a factory reset on the device.
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Ensure the unit is powered (the LED indicator will be a slow pulsing red when the device is powered and not included)
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Click the Z-Wave button once and immediately after, press and hold the button for 20 seconds. The LED indicator will flash red for 20 seconds and turn solid red for 2 seconds to indicate successful reset.
Once the reset is confirmed successful, try including the ZEN78 relay again.
If you need additional assistance, please let us know!
