ZEN32 not responding to Z-Wave commands? It could be a range or connectivity issue.
The next best step after successfully including your Scene Controller is to refresh the connections in your mesh network. You can do this in Vera with a helpful feature called Update Neighbor Nodes. It will help Vera find the most efficient route to your switch.
Here are the steps for Updating Neighbor Nodes in Vera:
- Use a computer to log into GetVera.com and select your hub.
- From the Dashboard, select Settings
- Select Z-Wave Settings
- Click on the Advanced tab
- At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.
You can also try excluding and re-including the ZEN32 in case Vera didn't find the most efficient communication route to the device on the first try. The exclusion process acts as a soft reset to help with connectivity.
Another troubleshooting point to check is if your Scene Controller is installed in a metal switch box. Metal can effect the connectivity between the hub and a Z-Wave device. It is a powerful deterrent of radio signals, and it will affect your Z-Wave network's range. It'll also effectively block signals from coming or going to your switch. If possible, try installing a Z-Wave plug / range extender between the switch and the hub or moving your Vera closer to the switch temporarily to see if the metal box was the issue.
If you're still experiencing issues after trying all the above, please let us know! We'll always here to help!
