If your sensor is included but shows offline, it may point to a range or connectivity issue.
You can use the Network Repair feature to refresh your mesh network's connections using the SmartThings app.
See the steps for Network Repair below:
- Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
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Tap the three dots in the upper right hand corner and tap Settings
- Tap Z-Wave Utilities
- Tap Repair Z-Wave Network
- Tap Start Repair
Before sending any commands to your Open|Close Sensor, wait until you see the "Z-Wave Network Repair finished" message - this can take up to 15 minutes. Once repair is completed, try including the sensor back into your network.
If Network Repair doesn't help, try bringing the sensor closer to your SmartThings hub. Exclude it and re-include it from within direct range of the hub. If the sensor includes successfully and stays connected, it's possible the previous spot is out of SmartThings' range or there are too many interferences in that location.
We'd also recommend excluding and re-including the sensor from the installation location directly. Similar to the idea behind Network Repair, it's possible that SmartThings hasn't found the most efficient communication route to the Open|Close Sensor. This can occasionally happen when you include a device near the hub and then move it away to be installed.
If you've tried all of the above and are still seeing the same issue, please don't hesitate to reach out!
