Factory reset your ZSE42 sensor in case it's experiencing some kind configuration issue.
If you've already tried excluding the Water Leak Sensor from your network, and it is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.
To factory reset the ZSE42:
- Make sure the sensor is powered.
- Click the Z-Wave button twice and hold it the third time for 10 seconds. The LED indicator will blink continuously.
- Once the LED becomes solid, within 3 seconds, click the Z-Wave button twice more to finalize the reset.
- The LED indicator will flash 3 times to confirm a successful reset.
After resetting the unit, try including it to your Z-Wave hub again to see if that helped resolve any issues you were seeing.
Contact us here if you're still having trouble with your ZSE42 sensor! We'll be happy to help.