Having trouble including your ZSE43? Excluding the device may help.   

Even if your Tilt|Shock XS Sensor was never successfully added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues.

Here are the steps for exclusion from the SmartThings app:

1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. 

2. Tap the three dots in the upper right hand corner and tap Settings

3. Tap Z-Wave Utilities 
4. Tap Exclusion
5. While the app is searching for a device, click the Z-Wave button 3 times as quickly as possible 
6. The app will indicate when the device is successfully removed. Tap Done.

Once exclusion is confirmed successful, try including the ZSE43 sensor again. If exclusion still didn't solve the problem, here are some other things to try:

• Give the exclusion process another try. It's possible that the command didn't go through the first time.
• Bring the Tilt|Shock Sensor closer to SmartThings. If it includes successfully from a different spot, the previous spot may be out of range. 
• Once you put SmartThings into inclusion mode, click the Z-Wave button very quickly 4-5 times to ensure the command has gone through.

If you're still seeing issues with the sensor after exclusion and re-inclusion, please let us know!