Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and the strength of your mesh network. If you're seeing connectivity issues, we first recommend healing your Home Assistant network. This function refreshes the connections between your hub and devices so that the hub can find the most efficient route to each device.

1. Click on the Z-Wave Control Panel in Home Assistant
2. Under Z-Wave Network Management, click Heal Network

If your relay is still not connecting after healing the network, give these tips a try:

1. Try excluding and re-including the relay directly from your target location. It's possible that the hub hasn't found the most efficient communication route to the device; exclusion can help it form a better route.
2. If it's still not connecting, bring the relay and the hub closer together to rule out any range issues.

If none of the above helps, a hard reset may do the trick.

1. Click the Z-Wave button twice and hold it for 15 seconds
2. The LED indicator will flash during the process and turn red for 3 seconds to confirm a successful reset

After resetting the unit, follow the same inclusion process as before. 

Still having trouble with your device? Send us a message so that we can help troubleshoot the issue.