Can't Add My ZEN25 Double Plug to SmartThings
Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. Give exclusion a try if you've attempted to include the plug , but you're seeing configuration issues or are generally unable to add the device to SmartThings. Exclusion is a Z-Wave reset that can help with these types of issues.…
Can't Add My ZEN30 Double Switch to My Z-Wave System
Let's try excluding the device first. "Exclusion" is the general term we use for removing or unpairing a device from your system. Different hubs and brands will use different words for the same process. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be exclude…
Can't Add My ZEN34 Remote Switch to SmartThings
If your ZEN34 Remote Switch is having trouble pairing with your SmartThings hub, try to exclude! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. T…
Can't Add My ZSE29 Outdoor Motion Sensor to SmartThings
This is product is discontinued and replaced with ZSE70 . What does that mean? Let's try excluding the sensor first. Exclusion is just like a reset, and can help with a variety of configuration and connectivity issues. Devices don't need to be included properly to be able to be excluded. In your SmartThings ap…
Can't Add My ZEN22 Dimmer Switch to SmartThings
This is product is discontinued and replaced with ZEN72 . What does that mean? Inclusion issues are quite common with Z-Wave devices. No need to worry, but here's where to start: You'll be able to control the dimmer remotely out of the box, you'll just need to add lua Edge driver to access the advanced settings…
Can't Add My ZEN20 Power Strip to SmartThings
Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. Give exclusion a try if you've attempted to include the strip with these steps , but you're seeing configuration issues or are generally unable to add the device to your SmartThings hub. Exclusion is a Z-Wave reset that can help …
Can't Add My ZEN23 On/Off Switch to My Z-Wave System
This is product is discontinued and replaced with the ZEN73 . What does that mean? Let's start by excluding the switch from your system. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to th…
Can't Add My ZEN06 Smart Plug to SmartThings
This is product is discontinued and replaced with ZEN04 . What does that mean? If you're having issues pairing your ZEN06 Smart Plug with SmartThings, here's what you can try. The most common troubleshoot of all: simply excluding the device! Even if your ZEN06 Smart Plug was never successfully included to SmartTh…
Can't Add My ZEN34 Remote Switch to My Z-Wave System
Adding the ZEN34, or any Z-Wave device, may not always work on the first try - you may need to try excluding it first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series an…
Can't Add My ZEN15 Power Switch to My Z-Wave System
Can't include your ZEN15 Power Switch? Try excluding it first. Exclusion is kind of like a soft reset. Even if your ZEN15 Power Switch was never successfully included to your Z-Wave hub, it can help a wide variety of issues, from connectivity to configuration to inclusion. 800 series only: Exclusion before inclus…
