Can't Add My ZEN27 Dimmer to SmartThings
Exclusion is the way! This is just a reset that can help with all types of inclusion and configuration issues. If you can't seem to include your dimmer to SmartThings, we recommend excluding it from the network and giving it another try. Devices don't need to be included properly to be able to be excluded. Give excl…
Can't Add My ZSE29 Outdoor Motion Sensor to My Z-Wave System
This is product is discontinued and replaced with ZSE70 . What does that mean? Exclusion is a type of reset, and it's the first thing you should try for any type of inclusion or configuration issue. Your Outdoor Motion Sensor doesn't have to be included to your hub for it to be successfully excluded. Just follow …
Can't Add My ZEN27 Dimmer to My Z-Wave System
Let's try excluding the dimmer first. "Exclusion" is just the general term we use for removing or unpairing a device from your system. Different hubs and brands will use different words for the same process. It may sound counter-intuitive, but exclusion is just a reset. A device doesn't need to be included to your s…
Can't Add My ZEN32 Scene Controller to My Z-Wave System
If your ZEN32 has trouble being added or included, give exclusion a try first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devi…
Can't Add My ZEN25 Double Plug to My Z-Wave System
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Exclusion is the first thing to try. By "exclusion" we refer to the removal of a device from your Z-Wave system. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion is al…
Can't Add My ZSE18 Motion Sensor to SmartThings
Inclusion issues got you down? Here's what to try: Exclusion is the next thing to try. Exclusion is a soft reset that helps with a variety of configuration issues. Even if your sensor was never included to SmartThings, you can still exclude the device. 800 series only: Exclusion before inclusion applies to the 700 …
Can't Add My ZEN26 On/Off Switch to My Z-Wave System
Let's start by excluding the switch. It may sound counter-intuitive, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch as possible 2. Put your Z-Wave controller into exclusion mode 3. Tap the LOWER pad…
Can't Add My ZEN24 Dimmer Switch to SmartThings
This is product is discontinued and replaced with the ZEN74 . What does that mean? Inclusion issues are usually no big deal. Here's where to start: The ZEN24 dimmer will work with SmartThings out of the box, but we recommend you add the lua Edge driver to access the advanced settings. If you're seeing inclusion…
Can't Add My ZEN30 Double Switch to SmartThings
Let's try excluding the Double Switch from the system. First, you'll want to install the custom driver for the ZEN30 Double Switch. The instructions can be found here . It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that e…
Can't Add My ZEN26 On/Off Switch to SmartThings
Exclude to include? Sounds weird, but exclusion is like a reset and we find it helps with all types of inclusion and configuration issues! The ZEN26 switch will work with SmartThings out of the box. We recommend you install the lua Edge driver to customize your device. If you're seeing inclusion issues with your s…
