How to Change the Advanced Settings for Your ZEN16 MultiRelay in Vera
Your MultiRelay can be customized using more than 14 different parameters. Play around with switch types for each relay, built-in auto on/off timers, LED indicator behavior and more. Below is the process to change parameters in your Vera interface; we show you how to customize LED indicator control as an example. …
My ZEN16 MultiRelay Shows Offline in SmartThings
If your device is showing "offline" this could mean there's an issue with range or configuration. Here's what to try first: Network repair is a helpful feature that allows you to refresh your mesh network's connections. See the instructions below: * Open your SmartThings app and locate your SmartThings hub unde…
Can't Add My MultiRelay ZEN16 to Home Assistant
If you're having issues including your MultiRelay to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to excluded. Here's how to do it: * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure …
My ZEN16 MultiRelay is Unresponsive to Home Assistant
Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your MultiRelay is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately range is determined by the specific stru…
Can't Add My ZEN16 MultiRelay to Hubitat
Exclusion is always the first thing to try if you're experiencing inclusion issues with your device. The process is a type of Z-Wave reset that is helpful at solving issues where your device can't seem to add to your hub. Even if the MultiRelay was never added successfully, you can still use your Hubitat app to excl…
How to Use the ZEN16 MultiRelay with Commercial Gates
The MultiRelay is a simple and affordable way to add Z-Wave to your commercial gate opener. The below instructions are for the most common scenario so if the diagram doesn't match your installation, please get in touch with us for dedicated instructions. This article shows how to turn the open, close, and stop fun…
My ZEN16 MultiRelay Isn't Powering Up
You've wired up your MultiRelay and connected it to a power source, but the LED indicator isn't lighting up. It's possible that the USB cable is not compatible with the MultiRelay. We don't recommend using laptop or tablet chargers for this application since we found that if the power supply is too large, it will no…
How to Add Your ZEN16 MultiRelay to Vera
After your MultiRelay is powered up, it's time to add it to your Vera system. Select the Devices tab in your Vera app. Then click on the gray " + Add Device " button. * Choose Generic Z-Wave Device from the device list * Click the Z-Wave button on the MultiRelay 3 times quickly * Four new Z-Wave devices sho…
How to Add Z-Wave to Your Fireplace Switch
Looking for the best way to automate your gas fireplace? So many relays, so many choices! We're here to help simplify your decision. For gas fireplace installations, we recommend the ZEN16 or the ZEN17 over the ZEN51/52. Both the ZEN16 MultiRelay and the ZEN17 Universal Relay are installed at the fireplace itse…
How to Access Advanced Settings for ZEN16 MultiRelay on Hubitat
Hubitat will recognize the ZEN16 MulitRelay out of the box as it is officially integrated. It will allow you to access the available advanced settings. If you're having trouble with the built-in device driver for the Scene Controller, you can always give the community driver a try. It will let you customize your Mu…
