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My ZEN17 Universal Relay Shows Offline in SmartThings
If your device is showing "offline" or has trouble with Z-Wave commands, it could mean there's an issue with range or configuration. The first thing to try would be a network repair. Network repair is a helpful feature that allows you to refresh your mesh network's connections. The hub forms any communication path…
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My ZEN17 Universal Relay is Unresponsive to My Z-Wave System
If you have trouble controlling your ZEN17 via Z-Wave commands, it could be out of range or experiencing connectivity issues. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip. Even so, the range is determined by the specific structure of your home and the s…
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How to Add Your ZEN17 Universal Relay to Vera
You'll have your Universal Relay paired to your Vera hub in no time! Before including your device, ensure the ZEN17 is properly powered. The power supply only provides power to the Z-Wave chip and electronics within the unit. Therefore, the power supply doesn't need to be rated for a lot of power, * USB C with a …
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My ZEN17 Universal Relay is Unresponsive to Home Assistant
If your ZEN17 shows as offline or is not responding to Z-Wave commands, it could indicate a range or connectivity issue. Interferences like large furniture, thick walls, or metal elements can shorten range. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip. …
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My ZEN17 Universal Relay Isn't Powering Up
You've connected the ZEN17 Universal Relay to a power source, but the LED indicator isn't lighting up. Start by verifying that the USB cable is compatible with the Universal Relay. Do not use laptop or tablet chargers with the ZEN17, as these devices expect a larger load, and will not activate with the ZEN17. …
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Can't Add My ZEN17 Universal Relay to Hubitat
ZEN17 not pairing to Hubitat? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. ZEN17 Exclusion Steps * Open Hubitat in y…
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Can't Add My ZEN17 Universal Relay to My Z-Wave System
Having trouble adding the ZEN17 to your Z-Wave system? It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude bef…
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Can't Add the ZEN17 Universal Relay to Home Assistant
Trouble pairing you ZEN17 to Home Assistant? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-Wave > Cogwheel > Options (Manage network …
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Can't Add My ZEN17 Universal Relay to SmartThings
Having trouble pairing your Universal Relay to SmartThings? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series d…
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How to Change the Advanced Settings for Your ZEN17 Universal Relay in Vera
Customize the settings of your ZEN17 any way you like! You can adjust the settings for each individual relay including input type, built-in auto on/off timers, LED indicator behavior and more. Here are the steps to change parameters (or settings) in your Vera interface; below is how to set the auto-off timer to 2…
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