There is No LED Activity and My ZEN05 Outdoor Smart Plug is Unresponsive
You've plugged in your ZEN05 Outdoor Smart Plug into a grounded 110VAC receptacle, and there is no LED response from the device? We can help! First, try moving it to a different receptacle to rule out any grounding issues. The ZEN05 is equipped with a feature that allows you to switch between LED indicator modes …
What Devices Can I Use with My ZEN14 Double Outdoor Plug?
The ZEN14 Double Outdoor Plug can handle up to 15 A, 150 W LED bulbs, 1000 W incandescent, or 1/3 hp motor total between 2 outlets. Make sure the load you are about to connect does NOT exceed 15 A in power total between 2 outlets. Connecting heavy duty equipment to this Double Outdoor Plug will DAMAGE the device and…
My ZEN31 RGBW Dimmer Isn't Powering Up
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you've wired up your ZEN31, but the LED indicator is not lighting up, and the unit is unresponsive, then here are a few things you can try: * Make sure you're using an appropriate power supply!…
My ZEN34 Remote Switch Isn't Powering Up
Make sure the battery tabs have been removed in order to power your Remote Switch. You'll want to use the included triangle tool to gently open the remote and access the batteries. If you remove the battery tabs and see no LED activity whatsoever, make sure the batteries are oriented properly. If you find the rem…
The LED Ring on My ZEN06 Smart Plug is Always White
This is product is discontinued and replaced with ZEN04 . What does that mean? A solid or blinking white LED ring on your ZEN06 Smart Plug is never a good sign. This could indicate that the electronics malfunctioned due to the connection of an improper load , or it could mean the plug is defective. It can't hur…
The Button on My ZEN06 Smart Plug Doesn't Turn Devices On or Off
This is product is discontinued and replaced with ZEN04 . What does that mean? If you're unable to establish manual control, this is a sign that something isn't right. It's possible that the installation can be improved or that something is wrong with your ZEN06 Smart Plug. We recommend double checking that the w…
There is No LED Activity and My ZSE19 Multisiren is Unresponsive
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? The LED indicator on your ZSE19 Multisiren should flash a couple seconds after inserting the four batteries. If opening up your device for the first time, you'll see a plastic battery tab sticking …
I've Wired Up My ZEN24 Dimmer Switch but There's No Manual Control
This is product is discontinued and replaced with the ZEN74 . What does that mean? First, check the air gap switch. This is the small switch underneath the toggle. It's an additional safety feature that cuts power to the dimmer when you're changing bulbs . When flipped to the right, power is disabled and this ma…
Why is My ZEN26 On/Off Switch Only Rated for 150W of LEDs?
Your switch offers brand new methods of wiring Z-Wave multi-point set ups, making the process much quicker and easier. In order to accomplish this, your ZEN26 Switch uses two travelers to communicate with the regular on/off switches in multi-point control set ups (3-ways, 4-ways, and 5-ways - additional diagrams…
My ZEN27 Dimmer Works Manually but the LED Indicator is Off
The LED indicator turns on when the switch is off and it turns off when the switch is on by default. First thing's first: try manually activating the LED indicator mode. Here's how to do that . This is a new feature of S2 switches, manually changing the LED mode without go through advanced settings, so it's possibl…
