There is No LED Activity and My ZEN06 Smart Plug Is Unresponsive
This is product is discontinued and replaced with ZEN04 . What does that mean? You've powered up your ZEN06 Smart Plug and it's not giving anything back. Here's what to try: It's never a bad idea to double check that the wall receptacle is powered on and working. Try moving the Smart Plug to another receptacle an…
There is No LED Activity and My ZSE29 Outdoor Motion Sensor is Unresponsive
This is product is discontinued and replaced with ZSE70 . What does that mean? Once your sensor is powered up by USB or battery, you should see the LED indicator flash in response. If the unit works on USB but not battery, double check that the batteries are clear of their plastic wrappings and that they're orien…
My ZEN26 On/Off Switch Works Manually but the LED Indicator is Off
By default, the LED indicator turns on when the switch is off and it turns off when the switch is on. First thing's first: try manually activating the LED indicator mode. Here's how to do that . This is a new feature of S2 switches, manually changing the LED mode without go through advanced settings, so it's possib…
I've Wired Up My ZEN22 Dimmer Switch but There's No Manual Control
This is product is discontinued and replaced with ZEN72 . What does that mean? Before anything, check the air gap switch. This is the small switch underneath the paddle. It's an additional safety feature that cuts power to the dimmer when you're changing bulbs. When pushed out, power is disabled and this may mi…
What Devices Can I Use with My ZEN25 Double Plug?
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? The ZEN25 Double Plug can handle up to 10A total. You can use the ZEN25 Double Plug with a single 10A device plugged into one of the outlets, as long as the other outlet isn't occupied. However, the total amperage on l…
My ZEN22 Dimmer Switch Works Manually but the Blue LED Indicator is Unresponsive
This is product is discontinued and replaced with ZEN72 . What does that mean? If your Z-Wave hub allows access to advanced settings, you may be able to activate the LED through your smart app. If you're working with SmartThings , you'll have to install a custom device handler to enable full access to the swit…
There is No LED Activity and My ZEN20 Power Strip is Unresponsive
Once it's plugged into a grounded 110V receptacle, click each of the channel control buttons to make sure the LEDs light up on and off. If you don't see any LED activity at this point, make sure the ZEN20 Power Strip is on and try moving it to a different receptacle to rule out any grounding issues. We've added a n…
How Do I Perform Hard Reset on My ZSE19 Multisiren?
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Try hard reset if your device is unresponsive to button presses, the LED indicator isn't flashing at all, or if it seems "stuck" no matter what you do. After making sure the ZSE19 Multisiren is pow…
My Bulbs Glow When My ZEN26 or ZEN27 Switch is Turned Off
While rare, we've seen this issue with ZEN26 and ZEN27 switches when used with lower-quality low-wattage bulbs. The ZEN26 switches use a special double relay to accommodate the unique 3-way solution and allow some current flowing between the regular mechanical switch and smart switch for electrical status updates. F…
My ZEN21 On/Off Switch Works Manually but the Blue LED Indicator is Off
The LED indicator should go on when the switch is off and it should stay off when the switch is on by default. If it doesn't, here is what you can do. This is product is discontinued and replaced with ZEN71. What does that mean? Does your Z-Wave hub allow access to advanced settings and parameter input? If so, …
