Why is My ZEN31 RGBW Dimmer Not Recognized by Wink?
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Unfortunately, Wink doesn't provide blanket compatibility for all multi-channel devices. Wink also doesn't support many of the newer Z-Wave Plus devices based on the updated command classes. Her…
My ZEN23 On/Off Switch Shows Offline in Wink
This is product is discontinued and replaced with the ZEN73 . What does that mean? If you see that the Offline error in your Wink app, here's what to try: Network Discovery should be your go-to move! This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help …
My ZEN27 Dimmer Shows Offline in Wink
Connectivity and range issues are common in the Z-Wave world. Let's figure this out: Network Discovery should come first. This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your dimmer. 1. Open your Wink app and t…
My ZEN06 Smart Plug Shows Offline in Wink
This is product is discontinued and replaced with ZEN04 . What does that mean? If you're getting the Offline error in your Wink app, this usually indicates a range or connectivity issue. If your ZEN06 Smart Plug shows Offline, first try Network Discovery . This is a feature in Wink's app that allows you to refre…
Why is My ZSE29 Outdoor Motion Sensor Not Recognized by Wink?
This is product is discontinued and replaced with ZSE70 . What does that mean? Unfortunately, Wink doesn't support many of the newer Z-Wave Plus devices based on the updated command classes. It also doesn't support multi-level sensors, like the ZSE18, regardless of brand or Z-Wave version. If you're looking fo…
Can't Add My ZEN27 Dimmer to Wink
The first thing to try is resetting the dimmer by excluding it from Wink. Even if the device was never added to Wink successfully, you can still exclude it: 1. Click on Hubs 2. Click on Settings (the three dots in the upper right corner) 3. Click on your hub (most likely named Wink Hub) 5. Scroll down to Set…
Can't Add My ZEN24 Dimmer to Wink
This is product is discontinued and replaced with the ZEN74 . What does that mean? Exclusion should be your first move. Exclusion is basically a reset, so even if your dimmer was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on Hubs 2. Click on Settings (the three dots …
My ZEN20 Power Strip Shows Offline in Wink
The "Offline" error may point to a range or connectivity issue. If your ZEN20 Power Strip shows Offline, first try Network Discovery . This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your ZEN20 Power Strip. Here's…
My ZEN22 Dimmer Switch Shows Offline in Wink
This is product is discontinued and replaced with ZEN72 . What does that mean? If your switch goes Offline, this usually points to a connectivity issue. Here's what to try: Network Discovery to the rescue! This is a cool feature in Wink's app that allows you to refresh the connections between hub and devices, an…
How to Add Your ZEN24 Dimmer to Wink
This is product is discontinued and replaced with the ZEN74 . What does that mean? You'll be able to control your ZEN24 dimmer remotely with Wink and add it to custom Robots. However, you won't have access to the dimmer's advanced settings - this is a limitation in Wink's interface. The same applies for other Z-W…
