How to Add Your ZEN25 Double Plug to Wink
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Get quick and reliable on/off control of both plugs using your Wink app. You'll also be able to use the ZEN25 Double Plug in custom schedules and Robots. However, you won't have access to the ZEN25Double Plugs's advanc…
How to Add Your ZEN20 Power Strip to Wink
Enjoy quick on/off remote control of all 5 outlets using your Wink app. You'll be able to create schedules and add the ZEN20 Power Strip to custom Robots. However, you won't have access to the ZEN20 Power Strip's advanced settings and parameter inputs. You also won't be able to monitor the device's energy consumptio…
Can't Connect My ZEN21 On/Off Switch to Wink
Inclusion just not working out? Give exclusion a try: This is product is discontinued and replaced with ZEN71. What does that mean? Exclusion is one of the most useful troubleshooting solutions in the Z-Wave world. It acts like a reset, so even if your switch was never added to Wink successfully you'll still be…
My ZEN25 Double Plug Shows Offline in Wink
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Since Wink is entirely cloud-based, an "Offline" error may point to a range or connectivity issue. The first thing to try is Network Discovery . This is a feature in Wink's app that allows you to refresh the connectio…
How to Add Your ZEN23 On/Off Switch to Wink
This is product is discontinued and replaced with the ZEN73 . What does that mean? You'll be able to control it remotely out of the box and add it to custom Robots. However, you won't be able to customize the switch with its advanced setting - this is a limitation in Wink's interface. The same applies for other Z…
Can't Add My ZEN26 On/Off Switch to Wink
Let's try resetting your switch by excluding it from the network. You can still exclude the switch even if it was never added to Wink successfully: 1. Click on Hubs 2. Click on Settings (the three dots in the upper right corner) 3. Click on your hub (most likely named Wink Hub) 5. Scroll down to Settings an…
Can't Add My ZEN22 Dimmer Switch to Wink
This is product is discontinued and replaced with ZEN72 . What does that mean? Sometimes you'll have trouble including a device because it's stuck in "configuration limbo." Here's what to try: Exclusion is one of the most useful troubleshooting solutions for Z-Wave devices. It's like resetting the device, so even…
How to Add Your ZEN15 Power Switch to Wink
Enjoy seamless on/off remote control of your ZEN15 Power Switch. You'll be able to create schedules and add it to custom Robots. However, you won't have access to the ZEN15 Power Switch's advanced settings and parameter inputs. You also won't be able to monitor the device's energy consumption - this is a limitation …
How to Add your ZEN27 Dimmer to Wink
Enjoy smooth dimming and on/off control with your ZEN27 dimmer using your Wink app; you can also add it to custom Robots. However, Wink's interface doesn't give you access to the dimmer's advanced settings and parameter inputs (though this dimmer does give you the option to enable or disable your LED indicator even …
Can't Add My ZEN23 On/Off Switch to Wink
This is product is discontinued and replaced with the ZEN73 . What does that mean? Exclusion is the first thing to try if you're unable to include your switch to Wink. Exclusion is just like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on…
