My ZEN20 Power Strip Shows Offline in SmartThings
The "Unavailable" error usually points to a connectivity issue. A good place to start is refreshing your mesh network's connections via Network Repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the upper right hand …
My ZEN34 Remote Switch is Unresponsive to Home Assistant
You were able to add your Remote Switch to the network, but it's going offline or is otherwise unresponsive to Z-Wave commands. Your Remote Switch is a 700-Series Z-Wave device that has range of up to 250 feet (line of sight). With that said, interferences like large furniture, thick walls, and metal elements can sh…
My ZEN23 On/Off Switch Shows Offline in SmartThings
This is product is discontinued and replaced with the ZEN73 . What does that mean? As long as your switch works fine manually, the Unavailable error usually indicates a range or connectivity issue. Let's try to figure this out: You will need to perform a network repair to refresh your mesh network's connections…
My ZSE40 4-in-1 Sensor Shows Offline in SmartThings
This is product is discontinued and replaced with ZSE11 . What does that mean? This type of error may point to a range or connectivity issue. You can use the network repair feature to refresh your mesh network's connections using the SmartThings app. See the steps below: * Open your SmartThings app and locate…
My ZEN21 On/Off Switch Shows Offline in SmartThings
If your switch is Unavailable or keeps dropping offline, this usually points to a connectivity issue. (This is a discontinued product, replacement model: ZEN71) A network repair will help refresh your mesh network's connections. See the steps below to run the repair: * Open your SmartThings app and locate y…
