Can't Add My ZEN05 Outdoor Plug to SmartThings
Trouble with inclusion? It may sound counterintuitive but give exclusion a try! Exclusion is simply a hub-based reset, and can be done at any time, whether a device has been included to the hub or not. It acts as a soft reset for the device and the process can help with any inclusion or configuration issues. Please …
Can't Add My ZEN53 DC Motor Controller To SmartThings
Having trouble including the ZEN53 to SmartThings? Please ensure you have the lua Edge driver installed for the ZEN53, in order for the device to be correctly recognized and configured on SmartThings. If you have the driver installed, try excluding the device before including. The device can be excluded at any tim…
Can't Add My ZEN53 DC Motor Controller to My Z-Wave System
Having an issue including your ZEN53 DC Motor Controller? Let's begin by excluding the unit. Exclusion is also known as "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft reset that can assist with various configuration or connectivity issues. The ZEN53 doesn't need to be includ…
My ZEN04 Smart Plug Shows No Connection on My Z-Box Hub
Connectivity got you down? Check out the troubleshooting steps below! The Z-Box Hub automatically refreshes the network and rebuilds the mesh on a regular basis in the background, so there is no need for a command to refresh the network or repair the device connections. This function is consistently running in the b…
Can't Add My ZSE43 Tilt | Shock XS Sensor to Vera
Having trouble including your ZSE43 XS Sensor? Try excluding the device. This process acts as a soft reset to help with any configuration or inclusion issues. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been i…
Can't Add My ZEN37 Wall Switch to Hubitat
Is the ZEN37 Wall Remote unresponsive to inclusion attempts? Exclusion is the first process to try if inclusion fails. Exclusion acts as a soft reset to help the Wall Remote be recognized by Hubitat and can be done even if the remote hasn't been added to the network. Try these steps for removing your ZEN37 from H…
Can't Add My ZEN53 DC Motor Controller to My Z-Box Hub
Having an issue including your new ZEN53 DC Motor Controller? No worries, simply give the exclusion process a try! It sounds counter-intuitive, but exclusion is the best and simplest way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub!…
Can't Add My ZEN53 DC Motor Controller to Hubitat
Having inclusion issues! It may sound strange, but try excluding the device first! Exclusion is a simple process that can be done even if the device has never been included to the hub. It simply acts as a soft Z-Wave reset for the device, and helps resolve any connectivity or configuration issues. Important Note …
Can't Add My ZEN54 0-10V Dimmer to My Z-Wave System
Having an issue including your ZEN54 0-10V Dimmer? It sounds strange, but the best and simplest resolution is a process called exclusion. Exclusion is also known as "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft Z-Wave reset that can assist with various configuration or conn…
Can't Add My ZAC38 Range Extender to SmartThings
Exclusion is the simplest way to resolve any inclusion issues! Just follow the simple steps below. Exclusion can help with any inclusion or configuration issues. It acts as a soft reset and can be done even if your ZAC38 Range Extender has never been added to the network. 800 series only: Exclusion before inclusi…
