My ZSE43 Tilt | Shock XS Sensor Shows Offline in Home Assistant
If your ZSE43 is included to Home Assistant, but is failing to update regularly and/or is unresponsive to commands, then you may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and …
My ZEN04 Smart Plug is Unresponsive to Home Assistant
So your ZEN04 is controlling the load manually, but it is not responding to Z-Wave commands? Try the simple troubleshooting steps below to resolve the issue! While the ZEN04 Smart Plug is a Z-Wave Plus device that has range of up to 300 feet ( line of sight ); interferences like stone, metal, and thick walls can sub…
My ZEN51 Dry Contact Relay is Unresponsive to My Z-Wave System
If your ZEN51 Dry Contact Relay goes offline or is unresponsive to Z-Wave commands, try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the sensor's range. Range is determined by the individual structure of your home and the strength of your mesh network. If you're see…
My ZEN16 Multirelay is Unresponsive to My Z-Wave System
Is your Multirelay not responding to Z-Wave commands? It may be out of range or experiencing interference. The ZEN16 has a range of up to 150 feet (line of sight). Please remember, the range is determined by the specific structure of your home and the strength of your mesh network. Interferences like large furniture…
My ZSE41 Open | Close Sensor Is Not Reporting Reliably To My Hub
So you have your ZSE41 Open | Close sensor installed and included to the hub, but you're not seeing accurate reports? Does your sensor seem to be stuck on open or closed status, or does it seem to be missing reports? We've got you covered with the best troubleshooting steps you can take before reaching out to our sup…
My ZEN17 Universal Relay Isn't Powering Up
You've connected the ZEN17 Universal Relay to a power source, but the LED indicator isn't lighting up. Start by verifying that the USB cable is compatible with the Universal Relay. Do not use laptop or tablet chargers with the ZEN17, as these devices expect a larger load, and will not activate with the ZEN17. …
