There is No LED Activity and My ZSE11 Q Sensor is Unresponsive
The ZSE11 Q Sensor can be powered by 2 CR 123A batteries (included) OR a micro-USB cable (sold separately). The sensor can only be powered by a single power source. If it's powered by both USB and battery, it may damage it and it could not work on battery reliably afterwards. Once the batteries or USB cable are…
Why is My ZSE11 Q Sensor Not Recognized by Wink?
Unfortunately, Wink doesn't recognize any type of multi-level sensors regardless of brand. Wink also doesn't support many of the newer Z-Wave Plus devices based on the updated command classes. You can find out more about the Q Sensor's compatibility here . We'd recommend using your ZSE11 sensor with SmartThings…
Can't Add My ZSE11 Q Sensor to Vera
Exclusion is a type of soft reset that can help with most inclusion issues. If your sensor won't pair, that's the first thing to try! 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory …
My ZSE11 Q Sensor Shows "Can't Detect Device" in Vera
If your Q Sensor shows a "Can't Detect Device" error, then it may be a range or connectivity issue. The first troubleshooting step to try is to Update Neighbor Nodes . This is a useful feature in Vera's interface that allows you to refresh the connections between hub and devices, and may help Vera find the most ef…
My ZSE11 Q Sensor Shows Offline in SmartThings
If your ZSE11 sensor is having trouble communicating with SmartThings, it could be out of range or experiencing connectivity issues. You can use the network repair feature to refresh your mesh network's connections using the SmartThings app. See the steps below: * Open your SmartThings app and locate your SmartT…
ZSE11 Q Sensor Manual Wake-Up Process
So you made a change to the advanced settings, but they haven't taken effect or your hub shows a pending change? You may need to wake your sensor manually! Battery powered devices are normally sleeping, to conserve battery. If you've made a change to the advanced settings for the ZSE11, the change will take effect…
Can't Add My ZSE11 Q Sensor to Hubitat
If your Q Sensor is having trouble adding to your Hubitat network, then you need to try to exclude it first. The exclusion process acts as a soft reset for any Z-Wave device, helping with any inclusion or configuration issues. You can do this even if the ZSE11 has never been included to Hubitat: it will simply confi…
My ZSE11 Q Sensor is Unresponsive to My Z-Wave System
ZSE11 constantly dropping from your network? Here's what to try: The ZSE11 Q Sensor is equipped with a Z-Wave Plus 500 Series Chip and can communicate with the hub 130 feet away (line of sight) if in an open space with no interferences. Obstacles like thick walls, large furniture, or metal elements can shorten range…
Add Your ZSE11 Q Sensor as Signal Repeater on USB Power
You can use the ZSE11 Q Sensor as a signal repeater in your Z-Wave mesh network if it's powered by a micro USB cable. Here is how to do that: * Connect the sensor to a micro USB cable and a matching power adapter (a regular 5V / 1A power supply will work best) * Bring it near the location you'll be using i…
Can't Add My ZSE11 Q Sensor to Home Assistant
ZSE11 sensor having trouble pairing with Home Assistant? Try exclusion! Exclusion acts as a soft Z-Wave reset that can be done even if a device hasn't been included to your Z-Wave network before. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices wi…
