My ZEN16 MultiRelay Shows Offline in Hubitat
If your ZEN16 is showing "offline" in Hubitat, this could indicate an issue with range or configuration. Here's what to try first: Check first that your Hubitat platform version is up-to-date. If it is, then you can use r epair Z-Wave, which is a feature that refreshes your mesh network's connections. Here are the…
My ZEN76 S2 Switch Shows Offline in SmartThings
Trouble keeping your ZEN76 Switch connected? Let's try to repair the mesh network! Your SmartThings hub has many useful features, including one called Repair Z-Wave Network . A network repair helps refresh your SmartThings network's connections and helps the hub find the most efficient communication routes to each …
My Power Switch ZEN15 is Unresponsive to Home Assistant
Can your Power Switch be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your Power Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, …
My S2 Motion Sensor ZSE18 is Unresponsive to Home Assistant
You've included your sensor to Home Assistant, but it's not updating regularly and/or unresponsive to commands. Here's what to try if your device shows connectivity issues: Your S2 Motion Sensor is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick wal…
My ZEN30 Double Switch Shows "Can't Detect Device" in Vera
The first thing to try is updating neighbor nodes. This particular error message can indicate a connectivity, range, or configuration issue, so Updating Neighbor Nodes can help.This is a useful feature in your Vera interface that will help Vera find the most efficient route to your Double Switch after you've confi…
My ZEN71 On/Off Switch Shows Offline in SmartThings
If your ZEN71 Switch is showing as Offline then it's time to refresh your SmartThings network! Your SmartThings hub has a neat feature called Repair Z-Wave Network . A network repair will help refresh your mesh network's connections and help the hub find the most efficient communication route to the device. After…
My Double Plug ZEN25 is Unresponsive to Home Assistant
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Can your Double Plug be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your Double Plug is a Z-Wave Plus…
My ZSE40 4-in-1 Sensor Shows Offline in Hubitat
This is product is discontinued and replaced with ZSE11 . What does that mean? If your ZSE40 4-in-1 sensor’s status is showing as “offline”, it may indicate an issue of range or configuration. A Z-Wave Network Repair may help resolve the issue. You’ll want to start by checking that your Hubitat platform is up-to-…
My ZEN16 MultiRelay Shows Offline in SmartThings
If your device is showing "offline" this could mean there's an issue with range or configuration. Here's what to try first: Network repair is a helpful feature that allows you to refresh your mesh network's connections. See the instructions below: * Open your SmartThings app and locate your SmartThings hub unde…
My ZEN34 Remote Switch Shows Offline in SmartThings
If your ZEN34 is paired but isn't responding to Z-Wave commands, then it could be out of range or experiencing some kind of connectivity issue. The hub may not have found the most efficient communication route to the ZEN34, especially if the device was paired near the hub and then moved away. Network repair can help…
