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My ZEN30 Double Switch Shows Offline in Wink
Connectivity and range issues are common in the world of Z-Wave devices. Here are some things to try: Network Discovery should be the first thing.This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your Double Switch:…
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My ZEN31 RGBW Dimmer is Unresponsive to My Z-Wave System
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If your RGBW Dimmer works well manually but you see an error in your hub's interface, this may be a range or configuration issue. Your RGBW Dimmer is a Z-Wave Plus device that has range of 100 feet…
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My ZSE18 Motion Sensor Shows Offline in Hubitat
If your ZSE18 is showing up as “offline” in Hubitat, it could indicate a range or configuration problem. You should be able to resolve the issue Z-Wave Network Repair. Check to see if your Hubitat hub is up-to-date on its platform version. Once you’ve checked, you can run the Z-Wave Repair to refresh your Z-Wave mes…
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My ZSE29 Outdoor Motion Sensor Shows Offline in Hubitat
This is product is discontinued and replaced with ZSE70 . What does that mean? An “offline” status is typically the result of your ZSE29 Outdoor Motion Sensor of a range or configuration issue. You can try to fix it with a Z-Wave Repair. Verify your Hubitat hub is operating on the most up-to-date version. Then, y…
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My Power Strip ZEN20 is Unresponsive to Home Assistant
Can your Power Strip be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your Power Strip is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, th…
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My ZEN76 S2 Switch is Unresponsive to My Z-Wave System
If your switch works well manually but Z-Wave control isn't working, it may be a connectivity or range issue. Your S2 Switch has range of up to 500 feet (line of sight). However, range can be shortened by interferences like metal and glass elements, large furniture, and thick walls. Ultimately range is determined by…
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My ZEN16 MultiRelay Shows Offline in Hubitat
If your ZEN16 is showing "offline" in Hubitat, this could indicate an issue with range or configuration. Check first that your Hubitat platform version is up-to-date. If it is, then you can use r epair Z-Wave, which is a feature that refreshes your mesh network's connections. Here are the steps to perform to repa…
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My ZEN20 Power Strip Shows Offline in Hubitat
If the status of your ZEN20 Power Strip shows as “offline” status could indicate your device is out of range or didn’t configure properly. Try these steps to resolve the problem. First, check if your Hubitat hub is updated to the latest platform version. Once you have done that, you can try a Z-Wave Network Repair …
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My ZEN77 S2 Dimmer is Offline in Home Assistant
Able to pair your ZEN77 to Home Assistant, but it's otherwise unresponsive? It could be a connectivity or range issue. The range of your ZEN77 Dimmer is up to 500 feet line of sight, but it can still experience connectivity issues with interferences like large furniture, thick walls, and metal elements shortening it…
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My ZEN72 Dimmer Shows Offline in SmartThings
If your ZEN72 Dimmer frequently drops offline from SmartThings, you may need to repair the network. Your SmartThings hub has a helpful feature called Repair Z-Wave Network in the app. This repair feature will help refresh your mesh network's connections and help the hub find the most efficient communication route …
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