Can't Add My ZAC36 Valve Actuator to SmartThings
Can't include the ZAC36 to your SmartThings hub? It may need to be excluded! You can exclude or remove any Z-Wave device from a Z-Wave network even if it hasn't been added before. The process will help SmartThings recognize the device more easily and allow you to include if it was having issues during the inclusion …
Can't Add My Outdoor Motion Sensor ZSE29 to Home Assistant
This is product is discontinued and replaced with ZSE70 . What does that mean? If you're having issues including your Outdoor Motion Sensor to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. Here's how t…
Can't Add My ZEN27 Dimmer Switch to Hubitat
If your ZEN27 Dimmer Switch won’t add to your hub, then you need to try to exclude it first. It sounds like a strange suggestion, but removing your ZEN27 from the hub first can help fix any problems it may be having with inclusion, even if it’s never been included to your hub. The app will simply confirm an “unknown…
Can't Add My ZEN26 On/Off Switch to Home Assistant
If you're having issues including your switch to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft reset. A device doesn't need to be included first to be able to excluded: * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure * Click on Remove Devic…
Can't Add My ZEN15 Power Switch to Hubitat
To successfully pair your ZEN15 with your hub, you may need to exclude it first. Excluding the device from Hubitat may help with any connection or configuration issues, and can be done even if it was never added to the hub’s network. 800 series only: Exclusion before inclusion applies to the 700 series and earlier …
Can't Add My ZEN74 Toggle Dimmer to SmartThings
The best step to take if your ZEN74 Toggle Dimmer won't add, is to exclude it! Exclusion is recommended as the process can help with a variety of inclusion and configuration issues. Your ZEN74 didn't need to be previously included to be able to be excluded. However, please note that exclusion before inclusion applie…
Can't Add My ZAC36 Valve Actuator to Home Assistant
Exclusion can be a helpful troubleshooting step if your ZAC36 is having issues pairing to your Home Assistant hub. The process acts as a soft reset to help with any configuration or inclusion issues. You can exclude the ZAC36, and any Z-Wave device, even if it hasn't been added to the network before. 800 series o…
Can't Add My Power Strip ZEN20 to Home Assistant
If you're having issues including your Power Strip to Home Assistant, exclusion is the first thing to try: Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 …
Can't Add My ZEN21 On/Off Switch to Hubitat
Excluding your ZEN21 could be the solution to including it. This is product is discontinued and replaced with ZEN71. What does that mean? Even if your ZEN21 Switch was never added to your hub’s network, you’ll be able to perform the exclusion process. The app will confirm a successful exclusion of an “unknown” …
Can't Add My ZSE18 Motion Sensor to Hubitat
If you find the inclusion process isn’t working for your ZSE18, then it’s time to try excluding it. While it might seem like an odd step to take, the process acts as a soft reset to help with any inclusion or configuration problems. You’ll be able to do this even if the ZSE18 was never added to Hubitat. 800 series …
