-
Can't Add the ZSE11 Q Sensor to Vera
Exclusion is a type of soft reset that can help with most inclusion issues. If your sensor won't pair, that's the first thing to try! Put the controller into inclusion mode and once inclusion times out, try the steps below: * Tap the green Retry button in the bottom right corner of the app - this will put Vera i…
-
Can't Add the ZEN37 Wall Remote to Home Assistant
If you're having issues including your Wall Remote to Home Assistant, exclusion is the first thing to try. It may sound counter-intuitive, but excluding a device is simply a soft, hub-based reset that resolves most inclusion or configuration issues. A device doesn't need to be included first to be able to be exclude…
-
Can't Add the ZEN14 Outdoor Double Plug to My Z-Wave System
Are you experiencing issues including the ZEN14? Start by excluding the device! Exclusion acts as a soft reset for the device and can even be done if the plug has never successfully been included. It helps with everything from connectivity to configuration issues. Exclusion Steps * Plug the Outdoor Double Plug in…
-
Can't Add My ZEN24 Toggle Dimmer Switch to Hubitat
This is product is discontinued and replaced with the ZEN74 . What does that mean? If your ZEN24 is having difficulties connecting to your hub, you may need to exclude it. Excluding is a simple process that acts as a soft reset to help with various inclusion and configuration issues. It can be done even if your Z…
-
Can't Add the ZEN14 Outdoor Double Plug to Home Assistant
Unable to include the ZEN14 Outdoor Double Plug to Home Assistant? Try the exclusion process first! Don't worry if the device has never been included! Exclusion can be done even if a device is not included, and it acts as a soft reset that helps with any configuration or connectivity issues. Exclusion Steps * In …
-
Can't Add My ZEN31 RGBW Dimmer to Hubitat
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're experiencing inclusion issues with your ZEN31 RGBW Dimmer, a good idea to try is excluding the device. If you find that your RGBW Dimmer won't add to your hub, you can try to exclude, or …
-
Can't Add My ZSE29 Outdoor Motion Sensor to Hubitat
This is product is discontinued and replaced with ZSE70 . What does that mean? If you're experiencing inclusion problems, one of the first things to always try is exclusion. It sounds weird, but removing your ZSE29 from Hubitat can help the hub include it, even if it was never added in the first place. But first,…
-
Can't Add My ZEN73 On/Off Toggle Switch to My Z-Wave System
Let's start by excluding the switch from your system. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before …
-
Can't Add the ZEN04 Smart Plug to My Z-Wave System
If you're having troubles including the ZEN04 to your Z-Wave hub, the best place to start is with exclusion, a process that is also known as removing or unpairing. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion acts as a soft reset for the device and can even be d…
-
Can't Add the ZAC38 Range Extender to Home Assistant
Inclusion issues? You may need to exclude the ZAC38 first. A device doesn't need to be included first to be excluded - and it'll help resolve any configuration or connectivity issues. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-Wave > Cogwheel > Options (Manage network …
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
