Can't Add My ZEN04 Smart Plug to SmartThings
Having trouble pairing your Smart Plug to SmartThings? Try excluding! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will …
Can't Add My ZEN52 Double Relay to Home Assistant
If you are having issues including your ZEN52 Double Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion acts as a soft reset to resolve any issues with configuration. Important Note : A steady, blinking gree…
Can't Add My ZEN04 Smart Plug to My Z-Wave System
If you're having troubles including the ZEN04 to your Z-Wave hub, the best place to start is with exclusion, a process that is also known as removing or unpairing. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion acts as a soft reset for the device and can even be d…
Can't Add My ZSE43 Tilt | Shock XS Sensor to My Z-Wave System
Having an issue including your ZSE43 Tilt | Shock XS Sensor? Let's begin by excluding the unit. Exclusion can also be referred to as "unpairing," "disconnecting," or "removing" a device. It's a type of reset that can assist with a variety of configuration or connectivity issues, so always start here. 800 series o…
Can't Add My ZEN14 Outdoor Double Plug to My Z-Wave System
Are you experiencing issues including the ZEN14? Start by excluding the device! Exclusion acts as a soft reset for the device and can even be done if the plug has never successfully been included. It helps with everything from connectivity to configuration issues. 800 series only: Exclusion before inclusion appli…
Can't Add My ZSE11 Q Sensor to Vera
Exclusion is a type of soft reset that can help with most inclusion issues. If your sensor won't pair, that's the first thing to try! 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory …
Can't Add My ZEN52 Double Relay to SmartThings
Having trouble adding the ZEN52 Double Relay to SmartThings? Start by excluding the device. Exclusion helps to resolve any issues with configuration or inclusion and can be done even if the unit has never successfully been included to SmartThings. Important Note : A steady, blinking green is the standard state fo…
Can't Add My ZSE44 Temperature | Humidity XS Sensor to Hubitat
If you find you have an issue including the ZSE44 Temperature | Humidity Sensor to Hubitat, please try the exclusion process first. This can be done even if it was never connected to the hub, as it acts as a soft reset. Please ensure the platform is running on version 2.2.9 or higher. ZSE44 Exclusion Steps * Open…
Can't Add My ZEN73 On/Off Toggle Switch to My Z-Wave System
Let's start by excluding the switch from your system. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before …
Can't Add My ZEN51 Dry Contact Relay to Home Assistant
If you are unable to include your ZEN51 Dry Contact Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion acts as a soft reset to help with any configuration issues. Important Note : A steady, blinking green is…
