Can't Add My ZEN22 Dimmer Switch to Wink
This is product is discontinued and replaced with ZEN72 . What does that mean? Sometimes you'll have trouble including a device because it's stuck in "configuration limbo." Here's what to try: Exclusion is one of the most useful troubleshooting solutions for Z-Wave devices. It's like resetting the device, so even…
Can't Add My ZEN23 On/Off Switch to Vera
This is product is discontinued and replaced with the ZEN73 . What does that mean? Let's try excluding the switch first. You can exclude a Z-Wave device even if it was never properly included since exclusion acts as a reset. Start by trying to include the switch to Vera again. It should be included as a Generic…
Can't Add My ZEN24 Dimmer to My Z-Wave System
This is product is discontinued and replaced with the ZEN74 . What does that mean? Exclude the dimmer to include it! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch as possibl…
Can't Add My ZEN26 On/Off Switch to Wink
Let's try resetting your switch by excluding it from the network. You can still exclude the switch even if it was never added to Wink successfully: 1. Click on Hubs 2. Click on Settings (the three dots in the upper right corner) 3. Click on your hub (most likely named Wink Hub) 5. Scroll down to Settings an…
Can't Add My ZEN27 Dimmer to Vera
Exclusion should be your first move for all configuration issues. You can exclude a Z-Wave device even if it was never properly included. First, let's try including the dimmer to Vera once more. Here's how to do it: 1. Select the Devices tab in your Vera app. Then click on the gray " + Add Device " button 2. Ch…
Can't Add My ZEN23 On/Off Switch to Wink
This is product is discontinued and replaced with the ZEN73 . What does that mean? Exclusion is the first thing to try if you're unable to include your switch to Wink. Exclusion is just like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on…
Can't Add My ZEN20 Power Strip to Wink
Inclusion issues are super common with Z-Wave devices. Here's the first thing to try if you can't pair your ZEN20 Power Strip with Wink: It sounds counter-intuitive, but even if your ZEN20 Power Strip was never successfully paired with Wink, you can still exclude the device. Exclusion acts as a reset and can solve a…
Can't Add My ZEN06 Smart Plug to Wink
This is product is discontinued and replaced with ZEN04 . What does that mean? Inclusion issues are super common. Here's the first thing to try if you can't pair your ZEN06 Smart Plug with Wink: It sounds counter-intuitive, but even if your Smart Plug was never successfully paired with Wink, you can still exclude…
Can't Add My S2 Motion Sensor ZSE18 to Home Assistant
If you're having issues including your sensor to Home Assistant, exclusion is the first thing to try. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try …
Can't Add My ZSE19 Multisiren to Vera
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Let's try excluding the device before trying to include it. That's right! Exclusion is just a type of reset; we find it super effective in solving connectivity and configuration issues. You can exc…
