Can't Add My ZEN17 Universal Relay to Home Assistant
Trouble pairing you ZEN17 to Home Assistant? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not…
Can't Add My ZEN31 RGBW Dimmer to My Z-Wave System
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're having issues adding your device, exclusion is always the first thing to try. "Exclusion" is the general term we use for removing or unpairing a device from your system. Different hubs an…
Can't Connect My ZEN21 On/Off Switch to Vera
Try exclusion! Even if your switch was never included, you can still exclude the device from Vera: This is product is discontinued and replaced with ZEN71. What does that mean? First, try adding the switch one more time. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps…
Can't Add My ZEN26 On/Off Switch to Vera
Exclusion is our go-to move for all configuration issues. You can exclude a Z-Wave device even if it was never properly included since it's just a type of reset. First, let's try including the switch to Vera again. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps below: 1.…
Can't Add My ZEN71 On/Off Switch to SmartThings
ZEN71 Switch didn't pair on the first try? Let's try exclusion! Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again. The exclusion process is a kind of …
Can't Add My Power Switch ZEN15 to Home Assistant
If you're having issues including your Power Switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset for the device that resolves many inclusion issues Exclusion Steps A device doesn't need to be included first to be able to excluded. Here's how to do it: * In Home Assistant:…
Can't Add My ZEN22 Dimmer Switch to My Z-Wave System
This is product is discontinued and replaced with ZEN72 . What does that mean? Exclusion should be your go-to move. Exclusion will essentially reset the device and help with a variety of configuration issues. A device doesn't need to be included to your network to get excluded by your controller. Here's how to do…
Can't Add My ZEN30 Double Switch to Home Assistant
You've confirmed your Double Switch works well manually from both the dimmer and relay, but you're having issues including it to Home Assistant. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings …
Can't Add My ZEN22 Dimmer Switch to Vera
This is product is discontinued and replaced with ZEN72 . What does that mean? Exclusion is the first thing to try. It doesn't just remove devices from your network - it also acts as a reset! Begin by trying to include the dimmer once more, adding it as a Generic Z-Wave device. Once inclusion times out, try the…
Can't Add My ZEN23 On/Off Switch to Home Assistant
This is product is discontinued and replaced with the ZEN73 . What does that mean? If you're having issues including your switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to excluded. Here's how to do it: * In …
