Can't Add My ZEN20 Power Strip to Vera
Inclusion issues are common among all Z-Wave devices, and they're usually nothing to worry about. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - sometimes the factory's or manufacturer's network. In any case, we always recommend…
Can't Connect My ZEN21 On/Off Switch to My Z-Wave System
The first thing to try is excluding the switch from your Z-Wave system; exclusion is like a soft reset: This is product is discontinued and replaced with ZEN71. What does that mean? A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch…
Can't Add My ZEN25 Double Plug to Vera
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Inclusion issues can be common among Z-Wave devices, and are usually a quick fix. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - …
Can't Add My ZEN31 RGBW Dimmer to SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're experiencing inclusion issues with your device, exclusion is always the first thing to try. But first, check that you've installed the Edge driver for the ZEN31 . Without the driver, the…
Can't Add My ZEN06 Smart Plug to Vera
This is product is discontinued and replaced with ZEN04 . What does that mean? Inclusion troubles happen to the best of us - they're the most common type of troubleshoot, in fact! They can be the result of configuration errors during the inclusion process or your device can be associated with a different network …
Can't Add My ZSE29 Outdoor Motion Sensor to Vera
This is product is discontinued and replaced with ZSE70 . What does that mean? Exclusion is the first thing to try. If you gave inclusion a try and were unsuccessful, try adding the sensor again and then trying the steps below once inclusion times out. VeraLite users - double check that your system is running o…
Can't Add My ZEN06 Smart Plug to My Z-Wave System
This is product is discontinued and replaced with ZEN04 . What does that mean? When in doubt, simply try excluding the device! Exclusion acts as a reset. Even if your ZEN06 Smart Plug was never successfully included to your Z-Wave hub, we find it helps with a host of inclusion and configuration issues. Here are t…
Can't Add My ZSE18 Motion Sensor to My Z-Wave System
Exclusion is the first thing to try for any type of inclusion or configuration issue. Exclusion resets the device and can help make sure the devices configures properly in your smart home network. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices w…
Can't Add My ZEN32 Scene Controller to My Z-Wave System
If your ZEN32 has trouble being added or included, give exclusion a try first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devi…
Can't Add My ZSE19 Multisiren to SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Exclusion is just like a reset, and can help with a variety of configuration and connectivity issues. Let's try exclusion first. Devices don't need to be included properly to be able to be excluded…
