Can't Add My ZEN17 Universal Relay to SmartThings
Having trouble pairing your Universal Relay to SmartThings? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series d…
Can't Add My ZEN23 On/Off Switch to Vera
This is product is discontinued and replaced with the ZEN73 . What does that mean? Let's try excluding the switch first. You can exclude a Z-Wave device even if it was never properly included since exclusion acts as a reset. Start by trying to include the switch to Vera again. It should be included as a Generic…
Can't Add My ZEN16 MultiRelay to Hubitat
Exclusion is always the first thing to try if you're experiencing inclusion issues with your device. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip set…
Can't Add My ZEN76 S2 Switch to Home Assistant
Not able to include the ZEN76 Switch to Home Assistant? Exclusion can help! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices…
Can't Add My ZEN30 Double Switch to Hubitat
If your device has difficulties adding to your hub, you could try excluding it first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 seri…
Can't Add My ZEN24 Dimmer to My Z-Wave System
This is product is discontinued and replaced with the ZEN74 . What does that mean? Exclude the dimmer to include it! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch as possibl…
Can't Add My ZEN22 Dimmer Switch to Wink
This is product is discontinued and replaced with ZEN72 . What does that mean? Sometimes you'll have trouble including a device because it's stuck in "configuration limbo." Here's what to try: Exclusion is one of the most useful troubleshooting solutions for Z-Wave devices. It's like resetting the device, so even…
Can't Add My ZEN26 On/Off Switch to Wink
Let's try resetting your switch by excluding it from the network. You can still exclude the switch even if it was never added to Wink successfully: 1. Click on Hubs 2. Click on Settings (the three dots in the upper right corner) 3. Click on your hub (most likely named Wink Hub) 5. Scroll down to Settings an…
Can't Add My ZEN27 Dimmer to Vera
Exclusion should be your first move for all configuration issues. You can exclude a Z-Wave device even if it was never properly included. First, let's try including the dimmer to Vera once more. Here's how to do it: 1. Select the Devices tab in your Vera app. Then click on the gray " + Add Device " button 2. Ch…
Can't Add My ZEN23 On/Off Switch to Wink
This is product is discontinued and replaced with the ZEN73 . What does that mean? Exclusion is the first thing to try if you're unable to include your switch to Wink. Exclusion is just like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on…
