Can't Connect My ZEN21 On/Off Switch to Wink
Inclusion just not working out? Give exclusion a try: This is product is discontinued and replaced with ZEN71. What does that mean? Exclusion is one of the most useful troubleshooting solutions in the Z-Wave world. It acts like a reset, so even if your switch was never added to Wink successfully you'll still be…
Can't Add My ZEN23 On/Off Switch to Vera
This is product is discontinued and replaced with the ZEN73 . What does that mean? Let's try excluding the switch first. You can exclude a Z-Wave device even if it was never properly included since exclusion acts as a reset. Start by trying to include the switch to Vera again. It should be included as a Generic…
Can't Add My ZEN30 Double Switch to Hubitat
If your device has difficulties adding to your hub, you could try excluding it first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. First check if you have the latest Hubitat verison installed. Once you have verified that the hub version is cor…
Can't Add My ZEN17 Universal Relay to SmartThings
Having trouble pairing your Universal Relay to SmartThings? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series d…
Can't Add My MultiRelay ZEN16 to Home Assistant
If you're having issues including your MultiRelay to Home Assistant, exclusion is the first thing to try. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chi…
Can't Add My ZEN73 Toggle Switch to Home Assistant
If your ZEN73 won't add to Home Assistant, then you need to try exclusion next. Exclusion acts as a soft reset to help with any inclusion and configuration issues and can be performed even if the ZEN73 Switch hasn't been included to Home Assistant. Exclusion * In Home Assistant: open Settings > Devices and Ser…
Can't Add My ZEN71 On/Off Switch to My Z-Wave System
Can't add your ZEN71 Switch? We've got you. You can exclude the switch from your Z-Wave system even if it's never been paired before. It will act as a soft reset and help with any configuration issues. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 se…
Can't Add My ZEN24 Dimmer to My Z-Wave System
This is product is discontinued and replaced with the ZEN74 . What does that mean? Exclude the dimmer to include it! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch as possibl…
Can't Add My ZEN22 Dimmer Switch to Wink
This is product is discontinued and replaced with ZEN72 . What does that mean? Sometimes you'll have trouble including a device because it's stuck in "configuration limbo." Here's what to try: Exclusion is one of the most useful troubleshooting solutions for Z-Wave devices. It's like resetting the device, so even…
Can't Add My ZEN16 MultiRelay to Hubitat
Exclusion is always the first thing to try if you're experiencing inclusion issues with your device. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Also check if your Hubitat hub has the latest version installed. Once you have confirmed your hub i…
