Can't Add My ZEN20 Power Strip to My Z-Wave System
Let's try excluding the ZEN20 Power Strip first. Exclusion is kind of like a soft reset. Even if your ZEN20 Power Strip was never successfully included to your Z-Wave hub, it can help a wide variety of issues, from connectivity to configuration to inclusion. 800 series only: Exclusion before inclusion applies to …
Can't Add My ZEN32 Scene Controller to SmartThings
Trouble including the ZEN32 Scene Controller to your SmartThings hub? Give exclusion a try! The first thing to double check is that you have installed the Edge driver for the ZEN32. You can find the steps to install the new lua Edge driver here . With the Edge driver installed, you can go ahead and give exclusio…
Can't Add My ZSE40 4-in-1 Sensor to Vera
This is product is discontinued and replaced with ZSE11 . What does that mean? Hint: try excluding the device first. Exclusion is a type of soft reset that can help with most inclusion issues. If you’re running your VeraLite, VeraEdge , VeraPlus , or VeraSecure on the latest UI7, try adding the 4-in-1 Senso…
Can't Add My ZSE29 Outdoor Motion Sensor to My Z-Wave System
This is product is discontinued and replaced with ZSE70 . What does that mean? Exclusion is a type of reset, and it's the first thing you should try for any type of inclusion or configuration issue. Your Outdoor Motion Sensor doesn't have to be included to your hub for it to be successfully excluded. Just follow …
Can't Add My ZEN27 Dimmer to SmartThings
Exclusion is the way! This is just a reset that can help with all types of inclusion and configuration issues. If you can't seem to include your dimmer to SmartThings, we recommend excluding it from the network and giving it another try. Devices don't need to be included properly to be able to be excluded. Give excl…
Can't Add My ZEN26 On/Off Switch to My Z-Wave System
Let's start by excluding the switch. It may sound counter-intuitive, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch as possible 2. Put your Z-Wave controller into exclusion mode 3. Tap the LOWER pad…
Can't Add My ZEN25 Double Plug to My Z-Wave System
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Exclusion is the first thing to try. By "exclusion" we refer to the removal of a device from your Z-Wave system. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion is al…
Can't Add My ZEN27 Dimmer to My Z-Wave System
Let's try excluding the dimmer first. "Exclusion" is just the general term we use for removing or unpairing a device from your system. Different hubs and brands will use different words for the same process. It may sound counter-intuitive, but exclusion is just a reset. A device doesn't need to be included to your s…
Can't Add My ZSE18 Motion Sensor to SmartThings
Inclusion issues got you down? Here's what to try: Exclusion is the next thing to try. Exclusion is a soft reset that helps with a variety of configuration issues. Even if your sensor was never included to SmartThings, you can still exclude the device. 800 series only: Exclusion before inclusion applies to the 700 …
Can't Add My ZEN30 Double Switch to My Z-Wave System
Let's try excluding the device first. "Exclusion" is the general term we use for removing or unpairing a device from your system. Different hubs and brands will use different words for the same process. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be exclude…
