Can't Add My ZSE40 4-in-1 Sensor to Hubitat
This is product is discontinued and replaced with ZSE11 . What does that mean? If you’ve tried the inclusion process and your ZSE40 Sensor won’t connect with your hub, then it may be time to try to exclude it. The exclusion process acts as a soft reset for the ZSE40, helping with any inclusion or configuration is…
Can't Add My ZEN15 Power Switch to Wink
If you're having issues including your ZEN15 Power Switch, try excluding device instead. Even if your ZEN15 Power Switch was never successfully paired with Wink, you can still exclude the device. Exclusion acts as a soft reset and can solve a host of configuration issues. 800 series only: Exclusion before inclu…
Can't Add My 4-in-1 Sensor ZSE40 to Home Assistant
This is product is discontinued and replaced with ZSE11 . What does that mean? If you're having issues including your sensor to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. Here's how to do it: * In…
Can't Add My ZEN20 Power Strip to Vera
Inclusion issues are common among all Z-Wave devices, and they're usually nothing to worry about. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - sometimes the factory's or manufacturer's network. In any case, we always recommend…
Can't Add My ZEN25 Double Plug to Vera
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Inclusion issues can be common among Z-Wave devices, and are usually a quick fix. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - …
Can't Connect My ZEN21 On/Off Switch to My Z-Wave System
The first thing to try is excluding the switch from your Z-Wave system; exclusion is like a soft reset: This is product is discontinued and replaced with ZEN71. What does that mean? A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch…
Can't Add My ZEN31 RGBW Dimmer to SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're experiencing inclusion issues with your device, exclusion is always the first thing to try. But first, check that you've installed the Edge driver for the ZEN31 . Without the driver, the…
Can't Add My ZEN06 Smart Plug to Vera
This is product is discontinued and replaced with ZEN04 . What does that mean? Inclusion troubles happen to the best of us - they're the most common type of troubleshoot, in fact! They can be the result of configuration errors during the inclusion process or your device can be associated with a different network …
Can't Add My ZSE29 Outdoor Motion Sensor to Vera
This is product is discontinued and replaced with ZSE70 . What does that mean? Exclusion is the first thing to try. If you gave inclusion a try and were unsuccessful, try adding the sensor again and then trying the steps below once inclusion times out. VeraLite users - double check that your system is running o…
Can't Add My ZEN77 S2 Dimmer to My Z-Wave System
So, you tried including your ZEN77 dimmer, and it failed? Start with exclusion! "Exclusion" is the standard term we use for removing or unpairing a device from your Z-Wave hub. Different hubs and brands will use different words for the same process, such as removing or unpairing. It may sound strange, but exclusion …
