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Can't Add My ZEN06 Smart Plug to Wink
This is product is discontinued and replaced with ZEN04 . What does that mean? Inclusion issues are super common. Here's the first thing to try if you can't pair your ZEN06 Smart Plug with Wink: It sounds counter-intuitive, but even if your Smart Plug was never successfully paired with Wink, you can still exclude…
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Can't Add the ZEN72 Dimmer Switch to Home Assistant
Not able to add the ZEN72 Dimmer to your Home Assistant network? Try exclusion! The ZEN72 Dimmer, or any other Z-Wave device, doesn't need to be included in the network in order to be excluded. The process will act as a soft reset and help with any inclusion or configuration issues. Exclusion Steps * In Home Assi…
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Can't Add My ZEN25 Double Plug to Wink
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Inclusion issues are super common with Z-Wave devices, and they're nothing to worry about. Here's where to start if your Wink app isn't finding your ZEN25 Double Plug: It may not make sense at first, but try excluding …
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Can't Add the ZEN77 S2 Dimmer to Home Assistant
ZEN77 Dimmer not pairing with Home Assistant? Let's try exclusion! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-Wave > Cogwheel > Options (Manage netw…
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Can't Add My ZEN15 Power Switch to Vera
If you're unable add your ZEN15 Power Switch to Vera, don't worry! Try excluding the device instead. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try…
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Can't Add My ZEN71 On/Off Switch to My Z-Wave System
Can't add your ZEN71 Switch? We've got you. You can exclude the switch from your Z-Wave system even if it's never been paired before. It will act as a soft reset and help with any configuration issues. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 se…
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Can't Add My ZSE18 Motion Sensor to Vera
Exclusion is the way to go. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again. If you gave inclusion a try and were unsuccessful, t…
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Can't Add My ZSE19 Multisiren to My Z-Wave System
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base Let's start by performing general exclusion on the unit. Your Z-Wave system may refer to this process as "unpairing" or …
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Can't Add My ZSE40 4-in-1 Sensor to Hubitat
This is product is discontinued and replaced with ZSE11 . What does that mean? If you’ve tried the inclusion process and your ZSE40 Sensor won’t connect with your hub, then it may be time to try to exclude it. The exclusion process acts as a soft reset for the ZSE40, helping with any inclusion or configuration is…
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Can't Add the ZSE18 Motion Sensor to Home Assistant
If you're having issues including your sensor to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-Wave > Cogwheel > O…
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