Can't Add My ZEN15 Power Switch to My Z-Wave System
Can't include your ZEN15 Power Switch? Try excluding it first. Exclusion is kind of like a soft reset. Even if your ZEN15 Power Switch was never successfully included to your Z-Wave hub, it can help a wide variety of issues, from connectivity to configuration to inclusion. 800 series only: Exclusion before inclus…
Can't Add My ZEN20 Power Strip to SmartThings
Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. Give exclusion a try if you've attempted to include the strip with these steps , but you're seeing configuration issues or are generally unable to add the device to your SmartThings hub. Exclusion is a Z-Wave reset that can help …
Can't Add My ZEN06 Smart Plug to SmartThings
This is product is discontinued and replaced with ZEN04 . What does that mean? If you're having issues pairing your ZEN06 Smart Plug with SmartThings, here's what you can try. The most common troubleshoot of all: simply excluding the device! Even if your ZEN06 Smart Plug was never successfully included to SmartTh…
Can't Add My ZEN15 Power Switch to SmartThings
Inclusion issues are common in the world of Z-Wave, but they're usually easy to solve. It's time to try exclusion! Even if your Power Switch was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. 800 series only: Exclusion…
Can't Add My ZEN16 MultiRelay to SmartThings
If you're experiencing inclusion issues with your device, exclusion is always the first thing to try. Install the custom Edge driver for the device using these steps so that the MultiRelay is recognized by SmartThings correctly. Once you've confirmed that the driver has been installed, let's move on to exclus…
My Z-Wave Device Won't Add To The Hub
There are a few reasons why you may be having issues pairing your new Z-Wave device to the hub. Below we list the most common causes and how to address them so you can join your product to the network quickly and start using it in no time! 1. THE DEVICE IS ALREADY ADDED TO A Z-WAVE NETWORK CAUSE: How could a b…
Can't Add My ZSE40 4-in-1 Sensor to My Z-Wave System
This is product is discontinued and replaced with ZSE11 . What does that mean? Exclusion can help with a variety of inclusion and configuration issues. Think of it as a soft reset. Even if the 4-in-1 Sensor hasn't been included to your hub, you can still exclude the device. Give this a try especially if you're ha…
Can't Add My ZEN23 On/Off Switch to SmartThings
This is product is discontinued and replaced with the ZEN73 . What does that mean? Our go-to inclusion troubleshoot move is to try exclusion. The ZEN23 switch will work with SmartThings right away; however, we recommend you install the lua Edge driver to access the advanced settings and customize your device. …
Can't Add My ZEN21 On/Off Switch to SmartThings
Inclusion issues are pretty common among smart devices. Here's what to try first: Exclusion is a kind of soft reset that can help with a variety of inclusion and configuration issues. Devices don't need to be included properly to be able to be excluded. (This is a discontinued product, replacement model: ZEN71) …
Can't Add My ZSE40 4-in-1 Sensor to SmartThings
This is product is discontinued and replaced with ZSE11 . What does that mean? You'll need to add the sensor's custom lua Edge driver to successfully recognize the device and configure it in your SmartThings network. Exclusion is the next step. The process is a type of reset that helps with most configuration i…
