-
Can't Add My ZEN25 Double Plug to Vera
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Inclusion issues can be common among Z-Wave devices, and are usually a quick fix. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - …
-
Can't Add the ZEN34 Remote Switch to Home Assistant
If you're having issues including your Remote Switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings > …
-
Can't Add My ZSE18 Motion Sensor to My Z-Wave System
Exclusion is the first thing to try for any type of inclusion or configuration issue. Exclusion resets the device and can help make sure the devices configures properly in your smart home network. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices w…
-
Can't Add My ZSE19 Multisiren to SmartThings
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base Because the device was discontinued before SmartThings moved from the groovy platform to the lua platform, we will not be c…
-
Can't Connect My ZEN21 On/Off Switch to My Z-Wave System
The first thing to try is excluding the switch from your Z-Wave system; exclusion is like a soft reset: This is product is discontinued and replaced with ZEN71. What does that mean? A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch…
-
Can't Add My ZEN06 Smart Plug to My Z-Wave System
This is product is discontinued and replaced with ZEN04 . What does that mean? When in doubt, simply try excluding the device! Exclusion acts as a reset. Even if your ZEN06 Smart Plug was never successfully included to your Z-Wave hub, we find it helps with a host of inclusion and configuration issues. Here are t…
-
Can't Add My ZSE40 4-in-1 Sensor to Vera
This is product is discontinued and replaced with ZSE11 . What does that mean? Hint: try excluding the device first. Exclusion is a type of soft reset that can help with most inclusion issues. If you’re running your VeraLite, VeraEdge , VeraPlus , or VeraSecure on the latest UI7, try adding the 4-in-1 Senso…
-
Can't Add the ZEN32 Scene Controller to Home Assistant
If you're having trouble adding the ZEN32 to your Home Assistant network then you should try excluding it first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-W…
-
Can't Add My ZEN20 Power Strip to My Z-Wave System
Let's try excluding the ZEN20 Power Strip first. Exclusion is kind of like a soft reset. Even if your ZEN20 Power Strip was never successfully included to your Z-Wave hub, it can help a wide variety of issues, from connectivity to configuration to inclusion. 800 series only: Exclusion before inclusion applies to …
-
Can't Add My ZEN32 Scene Controller to SmartThings
Trouble including the ZEN32 Scene Controller to your SmartThings hub? Give exclusion a try! The first thing to double check is that you have installed the Edge driver for the ZEN32. You can find the steps to install the new lua Edge driver here . With the Edge driver installed, you can go ahead and give exclusio…
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
