My ZSE40 4-in-1 Sensor is Unresponsive to My Z-Wave System
This is product is discontinued and replaced with ZSE11 . What does that mean? Here's what to try if your sensor keeps dropping off the network: The ZSE40 4-in-1 Sensor is equipped with a Z-Wave Plus 500 Series Chip that enables it with longer range than regular Z-Wave devices; it can communicate with the hub 100…
My ZEN24 Dimmer Switch Shows Offline in SmartThings
This is product is discontinued and replaced with the ZEN74 . What does that mean? As long as your dimmer works fine manually, the Unavailable error usually indicates a range or connectivity issue. You'll need to perform a Network Repair to refresh your mesh network's connections: * Open your SmartThings ap…
My ZEN26 On/Off Switch Shows Offline in SmartThings
Let's try to figure out this range or connectivity issue together. Network repair should be our first move. This is a nifty feature in your SmartThings app that allows you to refresh your mesh network's connections: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see th…
My ZEN06 Smart Plug Shows Offline in SmartThings
This is product is discontinued and replaced with ZEN04 . What does that mean? If your ZEN06 Smart Plug shows as Unavailable in your SmartThings app, this may indicate a range or connectivity issue. Repairing the network is a feature that allows you to refresh your mesh network's connections. See the steps for N…
My ZSE19 Multisiren Shows Offline in SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? The error usually points to a range or connectivity issue. Let's figure this out: We always start by performing Network Repair . This feature refreshes the connections between the hub and devices,…
My ZEN22 Dimmer Switch Shows Offline in SmartThings
This is product is discontinued and replaced with ZEN72 . What does that mean? Connectivity issues happen to the best of us. Here's what to try if your dimmer keeps dropping offline: Let's start by refreshing your mesh network's connections with Network Repair: * Open your SmartThings app and locate your Sma…
My ZEN20 Power Strip is Unresponsive to My Z-Wave System
Got your ZEN20 Power Strip connected but it's not responding to your app, changing status properly, or shows that it's offline? This may indicate a range issue. The ZEN20 Power Strip is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like thick walls, large furniture, and meta…
My ZEN34 Remote Switch is Unresponsive in My Z-Wave System
There are a few reasons a device can drop offline its network or stop responding to commands - let's see what we can do to help. * The ZEN34 Remote Switch has a range of up to 250 feet line of sight - but this range can be shortened by interferences like glass or metal elements, thick walls, or large furniture. I…
My ZSE29 Outdoor Motion Sensor is Unresponsive to My Z-Wave System
This is product is discontinued and replaced with ZSE70 . What does that mean? Here's what to try if your sensor goes offline or is unresponsive to Z-Wave commands: Your Outdoor Motion Sensor is a Z-Wave Plus device that has range of 130 feet line of sight. Even so, interferences like metal elements and thick wal…
My ZEN27 Dimmer is Unresponsive to My Z-Wave System
Does your dimmer work well manually but your hub's interface shows an error? If your dimmer is generally unresponsive to your Z-Wave hub, it may be connectivity or range issue. Your S2 Dimmer is a Z-Wave Plus device that has range of 100 feet (line of sight). However, range can be shortened by interferences like met…
