My ZEN24 Dimmer is Unresponsive to My Z-Wave System
This is product is discontinued and replaced with the ZEN74 . What does that mean? If your dimmer works well manually but Z-Wave control isn't working, it may be a connectivity or range issue. Your Zooz dimmer is a Z-Wave Plus device that has range of 100 feet (line of sight). However, range can be shortened by i…
My ZEN16 MultiRelay Shows Offline in SmartThings
If your device is showing "offline" this could mean there's an issue with range or configuration. Here's what to try first: Network repair is a helpful feature that allows you to refresh your mesh network's connections. See the instructions below: * Open your SmartThings app and locate your SmartThings hub unde…
My ZSE40 4-in-1 Sensor Shows Offline in Hubitat
This is product is discontinued and replaced with ZSE11 . What does that mean? If your ZSE40 4-in-1 sensor’s status is showing as “offline”, it may indicate an issue of range or configuration. A Z-Wave Network Repair may help resolve the issue. You’ll want to start by checking that your Hubitat platform is up-to-…
My ZEN22 Dimmer Switch is Unresponsive to My Z-Wave System
This is product is discontinued and replaced with ZEN72 . What does that mean? Here's what to try if your dimmer is unresponsive to Z-Wave commands: Your Dimmer Switch is a Z-Wave Plus device that has range of 100 feet, but interferences like large furniture, thick walls, and metal elements can shorten range. Ult…
My ZEN21 On/Off Switch is Unresponsive to My Z-Wave System
Here's what to try if your switch goes offline or is unresponsive to Z-Wave commands: This is product is discontinued and replaced with ZEN71. What does that mean? Your ZEN21 On/Off Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick wall…
My ZEN06 Smart Plug is Unresponsive to My Z-Wave System
This is product is discontinued and replaced with ZEN04 . What does that mean? If your ZEN06 Smart Plug is connected to your Z-Wave controller but it's not responding to commands or receiving them, then there's probably an issue with range or connectivity. While the ZEN06 Smart Plug has a range of 130 feet, this …
My ZSE42 Water Leak XS Sensor Shows Offline in SmartThings
If your sensor paired successfully but shows offline, it may indicate a range or connectivity issue. You can use the Network Repair feature to refresh your mesh network's connections using the SmartThings app. It will help the hub find a more efficient route to the sensor. See the steps for Network Repair below: …
My ZEN23 On/Off Switch is Unresponsive to My Z-Wave System
This is product is discontinued and replaced with the ZEN73 . What does that mean? If your switch works well manually but Z-Wave control isn't there, it may be a connectivity or range issue. Your Zooz switch is a Z-Wave Plus device that has range of 100 feet (line of sight). However, range can be shortened by int…
My ZEN26 On/Off Switch is Unresponsive to My Z-Wave System
If your switch works well manually but Z-Wave control isn't working, it may be a connectivity or range issue. Your S2 Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). However, range can be shortened by interferences like metal and glass elements, large furniture, and thick walls. Ultimately…
My ZSE18 Motion Sensor is Unresponsive to My Z-Wave System
Here's what to try if your sensor goes offline or is unresponsive to Z-Wave commands: The ZSE18 Motion Sensor is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately range is determined by the speci…
