My ZEN35 Scene Dimmer Shows Offline in SmartThings
If your ZEN35 Scene Dimmer is included to SmartThings but shows as offline or isn't responding to Z-Wave commands, then it could be out of range or experiencing some kind of connectivity issue. It's possible the hub hasn't found the most efficient route to reach the ZEN35 in its target location. Network repair can h…
My ZEN75 Heavy Duty Switch is Offline in SmartThings
If your ZEN75 Heavy Duty Switch is showing as Offline then it's time to refresh your SmartThings network! Your SmartThings hub has a neat feature called Repair Z-Wave Network . A network repair will help refresh your mesh network's connections and help the hub find the most efficient communication route to the de…
My ZEN35 Scene Dimmer is Offline in HomeSeer
Try these troubleshooting steps if your ZEN35 Scene Dimmer is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN35 Scene Dimmer has a range of up to 500 feet (line of sight), and a range of up to 1300 feet when connected via…
My ZEN75 Heavy Duty Switch Shows No Connection on My Z-Box Hub
Is your ZEN75 Heavy Duty Switch showing "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently…
My ZEN35 Scene Dimmer Shows Offline in Home Assistant
If you were able to include the ZEN35 Scene Dimmer, but it's not responding to Z-Wave commands, it could be experiencing a range or connectivity issue. While the ZEN35 uses the latest Z-Wave chip and has a range of up to 500 feet line of sight (between the hub and nearest non-battery powered Z-Wave device) or up to …
My ZAC38 Range Extender is Offline in HomeSeer
Scenes failing to run or reports not being received? This is indicative of a potential connectivity issue between the ZAC38 and your HomeSeer hub. Take a peek at the quick troubleshooting steps below if your ZAC38 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hu…
My ZEN35 Scene Dimmer Shows Offline in My Z-Wave System
If your ZEN35 Scene Dimmer isn't responding to Z-Wave commands, it could indicate a range or connectivity issue. Range is determined by the specific structure of your home and the strength of your mesh network. Interferences like large furniture, thick walls, or metal elements can shorten range. Issues controllin…
My ZEN75 Heavy Duty Switch is Offline in Hubitat
If your ZEN75 Heavy Duty Switch is offline or unresponsive, it could be out of range or experiencing a connectivity issue. Luckily, there are a few things you can try to improve the connection between your switch and hub. Hubitat has a very useful feature for updating your network's connections called Repair Z-Wave…
My ZEN75 Heavy Duty Switch is Unresponsive to My Z-Wave System
Here's what to try if your switch goes offline or is unresponsive to Z-Wave commands: Your ZEN75 Heavy Duty Switch has a range of up to 500 feet (line of sight) when included via mesh, or up to 1300 feet with ZWLR. Even so, interferences like large furniture, thick walls, and metal elements can shorten range. Ultima…
My ZEN75 Heavy Duty Switch is Offline in Home Assistant
So your ZEN75 is included to Home Assistant but is showing offline or is unresponsive to Z-Wave commands? We can help! Blockages like large furniture, thick walls, and metal elements can shorten Z-Wave range. Ultimately, the range of any given device is determined by the specific structure of your home and the stren…
