Can't Add My ZEN30 Double Switch to Hubitat
If your device has difficulties adding to your hub, you could try excluding it first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. First check if you have the latest Hubitat verison installed. Once you have verified that the hub version is cor…
My ZEN30 Double Switch Works Manually but the LED Indicator is Off
By default, the LED indicators for both the dimmer and relay should turn off when the switch is on and on when the switch is off. First thing's first: try manually activating the LED indicator mode. This is a new feature that allows you to manually change the LED mode without go through advanced settings, so it's po…
Recommended Accessories for Your ZEN30 Double Switch
Guests in your home will be amazed with how good your ZEN30 looks with the right accessories. We would recommend getting Leviton white wall plates , commonly found in most hardware stores, if you'd like your ZEN30 and wall plates to match. Note: Our ZEN30 Double Switch is currently only available in white with …
My ZEN30 Double Switch Shows Offline in SmartThings
This type of error may indicate a range issue or even a configuration issue. Here are some things to try: Network repair is a helpful feature that allows you to refresh your mesh network's connections, so it's best to start here: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the…
My ZEN30 Double Switch is Unresponsive to My Z-Wave System
If your Double Switch works well manually but you see an error in your hub's interface, this may point to a range or configuration issue. Your Double Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). However, range can be shortened by interferences like floors, walls, metal and glass element…
Can't Add the ZEN30 Double Switch to Home Assistant
You've confirmed your Double Switch works well manually from both the dimmer and relay, but you're having issues including it to Home Assistant. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings …
How to Access the Advanced Settings for Your ZEN30 Double Switch on Home Assistant
We recommend switching over to the new JS integration of Home Assistant to have all of the advanced settings exposed. Zooz products are now officially integrated with the new ZWaveJS integration of Home Assistant . If you're experiencing issues with accessing the advanced settings of your ZEN30 we would recommend f…
Lights Flicker with My ZEN30 Double Switch
There are two versions of the ZEN30 Double Switch - and they each use a different LED driver! If your lights are flickering after installing your ZEN30, there may be a driver compatibility issue between the dimmer and bulbs in your installation. The first things to check are if your bulbs call for a specific dimme…
My ZEN30 Double Switch Won't Control the Lights or Relay
If there's something "off" about manual control of either the lights or relay in your Double Switch, or if they don't work manually at all, then something about the installation can probably be improved. Review the diagrams in the manual and if you're unable to locate the source of the problem, take some pictures th…
Can't Add My ZEN30 Double Switch to SmartThings
Let's try excluding the Double Switch from the system. First, you'll want to install the custom driver for the ZEN30 Double Switch. The instructions can be found here . It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that e…
