Can't Add My ZEN76 S2 Switch to SmartThings
Can't add the ZEN76 S2 Switch to SmartThings? Don't panic - just exclude! If you're seeing inclusion issues with your ZEN76 switch, we recommend excluding it from the network first before giving inclusion another try. Your ZEN76 doesn't need to be included in SmartThings in order to be excluded. The process will act…
Can't Add My ZEN76 S2 Switch to Home Assistant
Not able to include the ZEN76 Switch to Home Assistant? Exclusion can help! Exclusion is just a soft reset, but it can help with any inclusion or configuration issues. The process can be done even if the switch hasn't been added to the network before. Use the instructions below for excluding the ZEN76 from Home A…
Can't Add My ZEN77 S2 Dimmer to My Z-Wave System
So, you tried including your ZEN77 dimmer, and it failed? Start with exclusion! "Exclusion" is the standard term we use for removing or unpairing a device from your Z-Wave hub. Different hubs and brands will use different words for the same process, such as removing or unpairing. It may sound counter-intuitive, but …
My Device Keeps Going Offline
If your Zooz product joined the hub and has initially worked well but now shows as disconnected or offline, there may be some network issues causing this behavior. Let's try the most effective strategies to troubleshoot connectivity problems. 1. ADD A Z-WAVE SIGNAL REPEATER If a device keeps going offline, it usu…
My Z-Wave Device Won't Add To The Hub
There are a few reasons why you may be having issues pairing your new Z-Wave device to the hub. Below we list the most common causes and how to address them so you can join your product to the network quickly and start using it in no time! 1. THE DEVICE IS ALREADY ADDED TO A Z-WAVE NETWORK CAUSE: How could a b…
