You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.

Showing articles from Troubleshooting tag

How Do I Perform Hard Reset on My ZEN73 Toggle Switch?

Trouble with your ZEN73? Resolve any configuration and communication issues with a hard reset. If your toggle switch is not responsive to Z-Wave commands, it may be time to reset it. We recommend trying exclusion first. If that doesn't work, try these steps: * Hold the toggle DOWN for 10 seconds  until the LED i…

ZEN32 Scene Controller Range Test Tool

You can test the range of your ZEN32 Scene Controller straight from the device. Just follow the steps below to see if you have good Z-Wave coverage in the location of your switch. Hold the relay button down for 20 seconds until the LED indicator turns solid red, then within 2 seconds click button 4 to enter range te…

How Do I Perform Hard Reset on My ZEN51 Dry Contact Relay?

A factory reset can help resolve some ZEN51 configuration issues. When to perform a factory reset: * You have tried to exclude the relay from your network * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults…

How Do I Perform Hard Reset on My ZEN22 Dimmer Switch?

This is product is discontinued and replaced with ZEN72 . What does that mean? Trouble with your ZEN22 Dimmer? Give a reset a try! If you've already tried excluding the dimmer from your network, and your ZEN22 Dimmer is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset…

How Do I Perform Hard Reset on My ZAC36 Valve Actuator?

A factory or hard reset is a good idea if your ZAC36 is not responding to any type of command. If excluding the device from your Z-Wave network did not help, then it's time to try a factory reset. A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults. Make sur…

How Do I Perform Hard Reset on My ZSE44 Temperature | Humidity XS Sensor?

In case of configuration issues, try factory resetting your ZSE44 sensor. When to try a factory reset: * You have already attempted to  exclude the sensor from your network * It does not respond to either manual or Z-Wave control The hard reset returns the device to its factory defaults, erasing all custom setti…

How Do I Perform Hard Reset on My ZEN21 On/Off Switch?

A factory reset could help with any configuration issues your ZEN21 could be experiencing. This is product is discontinued and replaced with ZEN71. What does that mean? If you've already tried excluding the device from your network, and your ZEN21 Switch is unresponsive to manual and Z-Wave control, then a fact…

ZST39: Common Issues and Troubleshooting Tips

At its core, a Z-Wave stick is a simple piece of hardware equipped with a Z-Wave chip that acts as a radio transmitter. This device enables communication between your computer or hub and your Z-Wave devices, serving as a bridge for transmitting and receiving commands within your smart home network. Our team at Zooz i…

How Do I Perform Hard Reset on My ZSE11 Q Sensor?

A factory reset is a good idea if your sensor is unresponsive to commands or shows no LED activity no matter what you try. You can reset your ZSE11 Q Sensor to factory settings by making sure the sensor is powered, then pressing and holding the Z-Wave button for at least 20 seconds . The LED indicator will start fl…

How Do I Perform Hard Reset on My ZEN17 Universal Relay?

If your ZEN17 is having trouble, a factory reset could help with any configuration issues. If you've already tried excluding the device from your network, and your Universal Relay is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and reco…

scroll to top icon