Can't Add My ZEN24 Dimmer to Home Assistant
This is product is discontinued and replaced with the ZEN74 . What does that mean? If you're having issues including your dimmer to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to be excluded. Here's how to do it: * In…
Can't Add My ZEN31 RGBW Dimmer to Vera
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Exclusion should be your first move for all inclusion issues. You can exclude a Z-Wave device even if it was never properly included. First, let's try including the RGBW Dimmer to Vera once more. F…
Can't Add My ZEN32 Scene Controller to Hubitat
Inclusion doesn't always work on the first try - if that's the case with your ZEN32 Scene Controller, you should try excluding it! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 7…
Can't Add My ZEN73 On/Off Toggle Switch to SmartThings
If you're having trouble adding the ZEN73 to SmartThings, the next thing would be to try exclusion. The process of removing the device from SmartThings can be done even if it was never paired and will act as a reset to help configure the device. However, please note that exclusion before inclusion applies to the 700…
Can't Add My Outdoor Motion Sensor ZSE29 to Home Assistant
This is product is discontinued and replaced with ZSE70 . What does that mean? If you're having issues including your Outdoor Motion Sensor to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. Here's how t…
Can't Add My ZEN27 Dimmer Switch to Hubitat
If your ZEN27 Dimmer Switch won’t add to your hub, then you need to try to exclude it first. It sounds like a strange suggestion, but removing your ZEN27 from the hub first can help fix any problems it may be having with inclusion, even if it’s never been included to your hub. The app will simply confirm an “unknown…
Can't Add My ZEN30 Double Switch to Vera
Exclusion should be your first move for all inclusion issues. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclu…
Can't Add My ZEN72 Dimmer to My Z-Wave System
Dimmer not pairing? Try excluding first! Exclusion will essentially reset the device and help with a variety of configuration issues. A device doesn't need to be included to your network to get excluded by your controller. However, please note that exclusion before inclusion applies to the 700 series and earlier chi…
Can't Add My ZAC36 Valve Actuator to SmartThings
Can't include the ZAC36 to your SmartThings hub? It may need to be excluded! You can exclude or remove any Z-Wave device from a Z-Wave network even if it hasn't been added before. The process will help SmartThings recognize the device more easily and allow you to include if it was having issues during the inclusion …
Can't Add My ZEN15 Power Switch to Hubitat
To successfully pair your ZEN15 with your hub, you may need to exclude it first. Excluding the device from Hubitat may help with any connection or configuration issues, and can be done even if it was never added to the hub’s network. 800 series only: Exclusion before inclusion applies to the 700 series and earlier …
