Can't Add My ZEN71 On/Off Switch to Hubitat
Trouble adding your ZEN71 to Hubitat? We've got you covered! Your ZEN71 may have never been included in your hub’s network, but that doesn't mean you can't remove it. The app will confirm a successful exclusion of an “unknown” device which will then allow the device to be added. Before going through with the process…
Can't Add My ZSE42 Water Leak XS Sensor to My Z-Wave System
Having trouble including your ZSE42 Water Leak XS Sensor? Start with exclusion! 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again. Un…
Can't Add My ZAC38 Range Extender to My Z-Wave System
Inclusion issues are often best resolved by a simple exclusion! This process can also be known as removing or unpairing a device from a Z-Wave hub. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion is simply a way of soft resetting the device and can even be done if …
Can't Add My ZEN31 RGBW Dimmer to Vera
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Exclusion should be your first move for all inclusion issues. You can exclude a Z-Wave device even if it was never properly included. First, let's try including the RGBW Dimmer to Vera once more. F…
Can't Add My ZEN20 Power Strip to Hubitat
If you’ve given the inclusion process a few tries with no success, then exclusion is the next step. The process will act as a different type of reset that will help with any pairing or configuration difficulties. Once the ZEN20 is successfully removed (Hubitat will send a confirmation), it will be able to join your …
Can't Add My ZSE19 Multisiren to Hubitat
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base Excluding your ZSE19 may sound like taking a step in the wrong direction, but it could be the answer to your inclusion pr…
Can't Add My ZEN22 Dimmer Switch to Hubitat
This is product is discontinued and replaced with ZEN72 . What does that mean? In order to add the ZEN22 to your hub, you may need to exclude it first. The exclusion process acts as a soft reset for your switch that can solve different inclusion or configuration problems. Your hub will confirm an “unknown” device…
Can't Add My ZEN24 Dimmer to Home Assistant
This is product is discontinued and replaced with the ZEN74 . What does that mean? If you're having issues including your dimmer to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to be excluded. Here's how to do it: * In…
Can't Add My ZEN51 Dry Contact Relay to SmartThings
Having trouble including your ZEN51 Dry Contact Relay? Excluding the device may help. Even if your ZEN51 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Important Note : A steady, blinking green is the standard state for…
Can't Add My RGBW Dimmer ZEN31 to Home Assistant
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Exclusion is the first thing to try since it is just a soft reset. A device doesn't need to be included first to be able to be excluded: * In Home Assistant: open Settings > Devices and Service…
