Can't Add My ZEN25 Double Plug to Wink
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Inclusion issues are super common with Z-Wave devices, and they're nothing to worry about. Here's where to start if your Wink app isn't finding your ZEN25 Double Plug: It may not make sense at first, but try excluding …
Can't Add My ZEN15 Power Switch to Vera
If you're unable add your ZEN15 Power Switch to Vera, don't worry! Try excluding the device instead. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try…
Can't Add My ZEN32 Scene Controller to Home Assistant
If you're having trouble adding the ZEN32 to your Home Assistant network then you should try excluding it first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earl…
Can't Add My ZSE18 Motion Sensor to Vera
Exclusion is the way to go. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again. If you gave inclusion a try and were unsuccessful, t…
Can't Add My ZSE40 4-in-1 Sensor to Hubitat
This is product is discontinued and replaced with ZSE11 . What does that mean? If you’ve tried the inclusion process and your ZSE40 Sensor won’t connect with your hub, then it may be time to try to exclude it. The exclusion process acts as a soft reset for the ZSE40, helping with any inclusion or configuration is…
Can't Add My 4-in-1 Sensor ZSE40 to Home Assistant
This is product is discontinued and replaced with ZSE11 . What does that mean? If you're having issues including your sensor to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. Here's how to do it: * In…
Can't Add My ZEN15 Power Switch to Wink
If you're having issues including your ZEN15 Power Switch, try excluding device instead. Even if your ZEN15 Power Switch was never successfully paired with Wink, you can still exclude the device. Exclusion acts as a soft reset and can solve a host of configuration issues. 800 series only: Exclusion before inclu…
Can't Add My ZEN77 S2 Dimmer to My Z-Wave System
So, you tried including your ZEN77 dimmer, and it failed? Start with exclusion! "Exclusion" is the standard term we use for removing or unpairing a device from your Z-Wave hub. Different hubs and brands will use different words for the same process, such as removing or unpairing. It may sound strange, but exclusion …
Can't Add My ZEN20 Power Strip to Vera
Inclusion issues are common among all Z-Wave devices, and they're usually nothing to worry about. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - sometimes the factory's or manufacturer's network. In any case, we always recommend…
Can't Connect My ZEN21 On/Off Switch to My Z-Wave System
The first thing to try is excluding the switch from your Z-Wave system; exclusion is like a soft reset: This is product is discontinued and replaced with ZEN71. What does that mean? A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch…
