Can't Add My ZEN23 On/Off Switch to Wink
This is product is discontinued and replaced with the ZEN73 . What does that mean? Exclusion is the first thing to try if you're unable to include your switch to Wink. Exclusion is just like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on…
Can't Add My ZEN04 Smart Plug to Home Assistant
Not able to add the Smart Plug to Home Assistant? We've got you covered! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure * Click on Remove Devic…
Can't Add My ZEN20 Power Strip to Wink
Inclusion issues are super common with Z-Wave devices. Here's the first thing to try if you can't pair your ZEN20 Power Strip with Wink: It sounds counter-intuitive, but even if your ZEN20 Power Strip was never successfully paired with Wink, you can still exclude the device. Exclusion acts as a reset and can solve a…
Can't Add My ZEN06 Smart Plug to Wink
This is product is discontinued and replaced with ZEN04 . What does that mean? Inclusion issues are super common. Here's the first thing to try if you can't pair your ZEN06 Smart Plug with Wink: It sounds counter-intuitive, but even if your Smart Plug was never successfully paired with Wink, you can still exclude…
Can't Add My ZSE19 Multisiren to Vera
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base Let's try excluding the device before trying to include it. That's right! Exclusion is just a type of reset; we find it …
Can't Add My ZEN71 On/Off Switch to Home Assistant
If you're having trouble adding your ZEN71 to Home Assistant, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN71 to Home Assistant or another Z-Wave network before. Exclusion Steps * In Home Assistant: open Settings > Devices and…
Can't Add My ZEN76 S2 Switch to Home Assistant
Not able to include the ZEN76 Switch to Home Assistant? Exclusion can help! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure * Click on Rem…
Can't Add My ZEN25 Double Plug to Wink
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Inclusion issues are super common with Z-Wave devices, and they're nothing to worry about. Here's where to start if your Wink app isn't finding your ZEN25 Double Plug: It may not make sense at first, but try excluding …
Can't Add My ZEN15 Power Switch to Vera
If you're unable add your ZEN15 Power Switch to Vera, don't worry! Try excluding the device instead. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try…
Can't Add My ZSE18 Motion Sensor to Home Assistant
If you're having issues including your sensor to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure …
