Can't Add My ZEN73 On/Off Toggle Switch to SmartThings
If you're having trouble adding the ZEN73 to SmartThings, the next thing would be to try exclusion. The process of removing the device from SmartThings can be done even if it was never paired and will act as a reset to help configure the device. However, please note that exclusion before inclusion applies to the 700…
Can't Add My ZEN30 Double Switch to Vera
Exclusion should be your first move for all inclusion issues. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclu…
Can't Add My ZEN27 Dimmer Switch to Hubitat
If your ZEN27 Dimmer Switch won’t add to your hub, then you need to try to exclude it first. It sounds like a strange suggestion, but removing your ZEN27 from the hub first can help fix any problems it may be having with inclusion, even if it’s never been included to your hub. The app will simply confirm an “unknown…
Can't Add My ZEN15 Power Switch to Hubitat
To successfully pair your ZEN15 with your hub, you may need to exclude it first. Excluding the device from Hubitat may help with any connection or configuration issues, and can be done even if it was never added to the hub’s network. 800 series only: Exclusion before inclusion applies to the 700 series and earlier …
Can't Add My ZAC36 Valve Actuator to SmartThings
Can't include the ZAC36 to your SmartThings hub? It may need to be excluded! You can exclude or remove any Z-Wave device from a Z-Wave network even if it hasn't been added before. The process will help SmartThings recognize the device more easily and allow you to include if it was having issues during the inclusion …
Can't Add My ZEN16 MultiRelay to Vera
Exclusion should be your first move for all inclusion issues. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not excl…
Can't Add My ZEN22 Dimmer Switch to Home Assistant
This is product is discontinued and replaced with ZEN72 . What does that mean? If you're having issues including your dimmer switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to excluded. Here's how to do it: * In…
Can't Add My ZEN74 Toggle Dimmer to SmartThings
The best step to take if your ZEN74 Toggle Dimmer won't add, is to exclude it! Exclusion is recommended as the process can help with a variety of inclusion and configuration issues. Your ZEN74 didn't need to be previously included to be able to be excluded. However, please note that exclusion before inclusion applie…
Can't Add My ZEN26 On/Off Switch to Home Assistant
If you're having issues including your switch to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft reset. A device doesn't need to be included first to be able to excluded: * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure * Click on Remove Devic…
Can't Add My ZEN21 On/Off Switch to Hubitat
Excluding your ZEN21 could be the solution to including it. This is product is discontinued and replaced with ZEN71. What does that mean? Even if your ZEN21 Switch was never added to your hub’s network, you’ll be able to perform the exclusion process. The app will confirm a successful exclusion of an “unknown” …
