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Can't Add My ZSE18 Motion Sensor to Hubitat
If you find the inclusion process isn’t working for your ZSE18, then it’s time to try excluding it. While it might seem like an odd step to take, the process acts as a soft reset to help with any inclusion or configuration problems. You’ll be able to do this even if the ZSE18 was never added to Hubitat. You’ll want…
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Can't Add My ZEN21 On/Off Switch to Hubitat
Excluding your ZEN21 could be the solution to including it. This is product is discontinued and replaced with ZEN71. What does that mean? Even if your ZEN21 Switch was never added to your hub’s network, you’ll be able to perform the exclusion process. The app will confirm a successful exclusion of an “unknown” …
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Can't Add My ZSE41 Open | Close XS Sensor to SmartThings
Inclusion issues aren't unusual in the world of Z-Wave, but they can be solved! Give exclusion a try. Even if your Open|Close XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. 800 series only: Exclusion befo…
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Can't Add the ZEN55 Smoke & CO Detector Bridge to Home Assistant
Having trouble adding your ZEN55 Smoke & CO Detector Bridge to Home Assistant? Exclusion is the easiest way to resolve any configuration or connectivity issues, and the ZEN55 can be excluded from Home Assistant even if it has never been successfully included. Important Note : A steady, blinking green is the standard…
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Can't Add the ZSE44 Temperature | Humidity XS Sensor to Home Assistant
If you're having difficulty with including your ZSE44 Temperature|Humidity Sensor, start by excluding the device from Home Assistant. Exclusion can be done without your device ever being included to Home Assistant. Exclusion acts as a soft reset to help with any configuration issues. Exclusion Steps If Home Assista…
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Can't Add the ZEN22 Dimmer Switch to Home Assistant
This is product is discontinued and replaced with ZEN72 . What does that mean? If you're having issues including your dimmer switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset. A device doesn't need to be included first to be able to excluded. Exclusion Steps * In Home…
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Can't Add My ZEN74 Toggle Dimmer to SmartThings
The best step to take if your ZEN74 Toggle Dimmer won't add, is to exclude it! Exclusion is recommended as the process can help with a variety of inclusion and configuration issues. Your ZEN74 didn't need to be previously included to be able to be excluded. However, please note that exclusion before inclusion applie…
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Can't Add My ZEN32 Scene Controller to Hubitat
Inclusion doesn't always work on the first try - if that's the case with your ZEN32 Scene Controller, you should try excluding it! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Once you've checked your Hubitat platform is on the latest update, fo…
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Can't Add My ZEN77 S2 Dimmer to SmartThings
Exclusion is the best troubleshooting step for any inclusion issues. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will n…
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Can't Add My ZEN23 Toggle On /Off Switch to Hubitat
This is product is discontinued and replaced with ZEN73 . What does that mean? If you’re having trouble pairing the ZEN23 Switch with Hubitat, the next step is to try exclusion. It might seem like a step in the wrong direction but removing the switch from your hub is possible, even if it’s never been added. An “u…
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