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Can't Add My ZEN30 Double Switch to HomeSeer
Troubles adding your ZEN30 Double Switch to HomeSeer? You might need to try the exclusion process first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chi…
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Can't Add the ZEN04 Smart Plug to HomeSeer
If you're having trouble adding your ZEN04 Smart Plug to HomeSeer, you may need to try exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End of H…
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Can't Add My ZEN74 Dimmer to My Z-Box Hub
ZEN74 inclusion issues? Try a soft, hub-based reset, also known as exclusion. Exclusion is the simplest and fastest way to resolve any inclusion or configuration issues. Exclusion can be done at any time, even if a device has never been included to the hub and is not currently included. A different way to think of e…
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Can't Add My ZAC36 Valve Actuator to Vera
If your Titan Valve Actuator isn't discovered by Vera after several pairing attempts, you can try one of the below solutions. Firstly, you can try to exclude the device. The process can help the hub find the Titan more easily by resetting it - and it can be excluded even if it was never included! 800 series only:…
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Can't Add My ZEN73 On/Off Switch to My Z-Box Hub
ZEN73 On/Off Switch not entering inclusion mode? Give exclusion a try! It may seem counter-intuitive, but the simplest way to resolve inclusion or configuration issues is by excluding the device first. Exclusion can be done at any time, even if a device has never been included to the hub and is not currently include…
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Can't Add My ZEN52 Double Relay to My Z-Box Hub
Inclusion issue with your ZEN52 Double Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub!…
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Can't Add My ZEN34 Remote Switch to HomeSeer
If you're having trouble adding your ZEN34 Remote Switch to HomeSeer, you may need to try exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End o…
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Can't Add My ZSE44 Temperature | Humidity XS Sensor to My Z-Box Hub
If you find yourself with issues including your new ZSE44 Temperature | Humidity XS Sensor, don't worry! There's a quick and easy solution. It sounds counter-intuitive, but exclusion is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never bee…
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Can't Add My ZSE18 Motion Sensor to My Z-Box Hub
Having trouble adding your new ZSE18 Motion Sensor to your Z-Box hub? Give the exclusion process a try! Exclusion may sound counter-intuitive; however, it is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it si…
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Can't Add My ZEN17 Universal Relay to My Z-Box Hub
Trying to add your ZEN17 Universal Relay to the Z-Box, but you've encountered an issue? Don't worry, there's a simple solution! The best way to resolve any inclusion issue is with exclusion. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. ZEN17 Ex…
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