Can't Add My ZEN32 Scene Controller to My Z-Box Hub
Trouble getting your ZEN32 Scene Controller into inclusion mode? Exclusion is the easiest resolution. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. ZEN32 Exclusion Steps * From the sidebar navigation menu of the Z-Box web interface, go to Set…
Can't Add My ZSE18 Motion Sensor to My Z-Box Hub
Having trouble adding your new ZSE18 Motion Sensor to your Z-Box hub? Give the exclusion process a try! Exclusion may sound counter-intuitive; however, it is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it si…
Can't Add the ZSE11 Q Sensor to Z-Box
Troubles including your new ZSE11 Q Sensor? Give the exclusion process a try! Exclusion may sound counter-intuitive; however, it is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it simply acts as a soft Z-Wave…
Can't Add the ZEN05 Outdoor Smart Plug to Z-Box
Difficulty including your ZEN05 Outdoor Smart Plug to the Z-Box? Let's start simple: give the exclusion process a try! The easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub! Another way to …
Can't Add My ZEN15 Power Switch to Z-Box Hub
Issues including your new ZEN15 Power Switch to your Z-Box hub? Start with exclusion! It sounds counter-intuitive, but exclusion is the most efficient way to resolve any inclusion or configuration issues. It can be done any time, even if a device has never been included to the hub! It simply acts as a soft Z-Wave re…
Can't Add My ZEN76 On/Off Switch to My Z-Box Hub
Troubles adding your ZEN76 Switch to the Z-Box hub? Exclusion is the way to go. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. ZEN76 Exclusion Steps * From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on …
Can't Add the ZEN75 Heavy Duty Switch to Home Assistant
If you're having trouble adding your ZEN75 Heavy Duty Switch to Home Assistant, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN75 to Home Assistant or another Z-Wave network before. Exclusion Steps * In Home Assistant: open Settin…
Can't Add My ZEN16 MultiRelay to My Z-Box Hub
ZEN16 not entering inclusion mode? The best way to resolve any inclusion issue is with exclusion! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. ZEN16 Exclusion Steps * From the sidebar navigation menu of the Z-Box web interface, go to Setting…
Can't Add My ZAC36 Valve Actuator to Vera
If your Titan Valve Actuator isn't discovered by Vera after several pairing attempts, you can try one of the below solutions. Firstly, you can try to exclude the device. The process can help the hub find the Titan more easily by resetting it - and it can be excluded even if it was never included! 800 series only:…
Can't Add My ZEN30 Double Switch to My Z-Box Hub
If you can't add it, remove it! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. ZEN30 Exclusion Steps * From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon . * You will be redirected to th…
