Can't Add My ZEN71 On/Off Switch to My Z-Box Hub
Does your ZEN71 Switch not enter inclusion mode? Check out the two recommended processes below, which resolve most inclusion or configuration issues. If your ZEN71 has never been included to any hub, you'll want to factory reset the device first. HOW TO FACTORY RESET THE ZEN71 * Press and hold the lower paddle …
Can't Add My ZEN04 Smart Plug to My Z-Box Hub
Trouble with inclusion? The best way to resolve any inclusion issue is with exclusion! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 ser…
Can't Add My ZEN51 Dry Contact Relay to My Z-Box Hub
Issues including your ZEN51 Dry Contact Relay to the Z-Box Hub? Exclusion is the easiest resolution! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub…
Can't Add My ZEN34 Remote Switch to My Z-Box Hub
The quickest way to resolve any inclusion issues is with a hub-based reset, also known as exclusion. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip set…
Can't Add My ZAC36 Titan Valve Actuator to My Z-Box Hub
Troubles including your ZAC36 Titan Valve Actuator? Let's start with the easiest step: give the exclusion process a try! It may seem counter-intuitive, but the simplest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never bee…
Can't Add My ZEN37 Wall Remote to My Z-Box Hub
Trouble with inclusion? The quickest way to resolve any inclusion issues is with a hub-based reset, also known as exclusion. It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! It can be done at any time, even if a device has never been i…
Can't Add My ZSE70 Outdoor Motion Sensor to Home Assistant
If you're having issues including your ZSE70 Outdoor Motion Sensor to Home Assistant, exclusion is the first thing to try. You can do this even if the sensor has never been included; it's simply a soft Z-Wave reset that tends to resolve most inclusion or configuration issues. 800 series only: Exclusion before inclu…
Can't Add My ZEN20 Power Strip to My Z-Box Hub
Trouble with including your ZEN20 Power Strip to the Z-Box? Let's start simple: give the exclusion process a try! The easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub! 800 series only: …
Can't Add My ZSE42 Water Leak XS Sensor to My Z-Box Hub
Troubles including your new ZSE42 Water Leak XS Sensor? No worries, simply give the exclusion process a try! It sounds counter-intuitive, but exclusion is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it simpl…
My ZEN04 Smart Plug Shows No Connection on My Z-Box Hub
Connectivity got you down? Check out the troubleshooting steps below! The Z-Box Hub automatically refreshes the network and rebuilds the mesh on a regular basis in the background, so there is no need for a command to refresh the network or repair the device connections. This function is consistently running in the b…
