My ZEN20 Power Strip Shows "Can't Detect Device" in Vera
The "Can't Detect Device" error can point to an issue with connectivity, range, or configuration. Let's start with Updating Neighbor Nodes. This is a useful feature in your Vera interface that will refresh the network and help Vera find the most efficient route to your ZEN20 Power Strip. Give this a try if you're e…
Can't Add My ZEN20 Power Strip to Wink
Inclusion issues are super common with Z-Wave devices. Here's the first thing to try if you can't pair your ZEN20 Power Strip with Wink: It sounds counter-intuitive, but even if your ZEN20 Power Strip was never successfully paired with Wink, you can still exclude the device. Exclusion acts as a reset and can solve a…
How Do the USB Ports on My ZEN20 Power Strip Work?
You'll be able to set up on/off (charging/charged) reports and notifications but you won't have Z-Wave control of the 2 USB ports on your ZEN20 Power Strip. The charging/charged status in your Z-Wave hub's app will show as on and off. "On" means the connected phone or tablet is charging, and "off" means it is charge…
ZEN20 Power Strip FAQs
Frequently Asked Questions About the ZEN20 Power Strip Find the answers to your questions quickly by searching key words! * Press the CTRL and F keys at the same time on your keyboard. A little box should pop up in your browser window. * Type in a key word in your question like "hub" or "compatible". You should s…
Can't Add My ZEN20 Power Strip to Vera
Inclusion issues are common among all Z-Wave devices, and they're usually nothing to worry about. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - sometimes the factory's or manufacturer's network. In any case, we always recommend…
My ZEN20 Power Strip is Unresponsive to My Z-Wave System
Got your ZEN20 Power Strip connected but it's not responding to your app, changing status properly, or shows that it's offline? This may indicate a range issue. The ZEN20 Power Strip is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like thick walls, large furniture, and meta…
There is No LED Activity and My ZEN20 Power Strip is Unresponsive
Once it's plugged into a grounded 110V receptacle, click each of the channel control buttons to make sure the LEDs light up on and off. If you don't see any LED activity at this point, make sure the ZEN20 Power Strip is on and try moving it to a different receptacle to rule out any grounding issues. We've added a n…
My ZEN20 Power Strip Shows Offline in SmartThings
The "Unavailable" error usually points to a connectivity issue. A good place to start is refreshing your mesh network's connections via Network Repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the upper right hand …
Can't Add My ZEN20 Power Strip to My Z-Wave System
Let's try excluding the ZEN20 Power Strip first. Exclusion is kind of like a soft reset. Even if your ZEN20 Power Strip was never successfully included to your Z-Wave hub, it can help a wide variety of issues, from connectivity to configuration to inclusion. Here's how to do it: 1. Plug the ZEN20 Power Strip into a…
What Devices Can I Use with My ZEN20 Power Strip?
This ZEN20 Power Strip can handle up to 15A total. You can use the ZEN20 Power Strip with a 15A device plugged into a single outlet as long as there aren't any other outlets occupied (each outlet can handle 15A). HOWEVER, the total amperage on load for the ENTIRE strip shouldn't be more than 15A. It doesn’t matter i…
