My ZEN21 On/Off Switch Shows "Can't Detect Device" in Vera
Connectivity issues happen to the best of us. Here's what to try first: This is product is discontinued and replaced with ZEN71. What does that mean? Update Neighbor Nodes is a helpful feature in Vera's interface that refreshes the connections between Vera and your devices. It will help Vera find the most effi…
Can't Add My ZEN30 Double Switch to Vera
Exclusion should be your first move for all inclusion issues. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclu…
How to Add Your ZSE11 Q Sensor to Vera
Add the ZSE11 Q Sensor to you Vera hub in no time! No additional configuration is needed, but you may need to wake it up the sensor a few times by clicking the Z-Wave button 3 times quickly after it's added so it's fully configured. Here's how to include the device: 1 . Power the sensor by USB or battery and br…
How to Add Your ZEN17 Universal Relay to Vera
You'll have your Universal Relay paired to your Vera hub in no time! Before including your device, ensure the ZEN17 is properly powered. The power supply only provides power to the Z-Wave chip and electronics within the unit. Therefore, the power supply doesn't need to be rated for a lot of power, * USB C with a …
My ZSE18 Motion Sensor Shows "Can't Detect Device" in Vera
This points to a range or connectivity issue. Let's figure it out together: The very first thing to try is Update Neighbor Nodes . This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and devices. It may help Vera find the most efficient route to your ZSE…
How to Change the Advanced Settings for Your ZEN24 Dimmer in Vera
This is product is discontinued and replaced with the ZEN74 . What does that mean? You can adjust toggle control by changing parameters in your Vera interface. Newer ZEN24 firmware versions will be able to adjust ramp rate. Unfortunately, Vera doesn't currently support the scene control (multi-tap) functionali…
How to Add Your ZEN77 S2 Dimmer to Vera
Have your ZEN77 Dimmer added to your Vera network in no time! * Select the Devices tab in your Vera app. Then click on the gray " + Add Device " button * Choose Generic Z-Wave Device from the device list * Tap the UPPER paddle 3 times quickly (The LED indicator should flash in blue to confirm it has signal …
Can't Add My ZEN16 MultiRelay to Vera
Exclusion should be your first move for all inclusion issues. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not excl…
My ZEN24 Dimmer Shows "Can't Detect Device" in Vera
This is product is discontinued and replaced with the ZEN74 . What does that mean? The "Can't Detect Device" error can point to an issue with connectivity, range, or configuration. Here's where to start: If the dimmer is wired up and working well manually, start with Update Neighbor Nodes. This is a useful feat…
My ZSE19 Multisiren Shows "Can't Detect Device" in Vera
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base This may be a range or connectivity issue. Let's see if we can suggest some solutions. The very first thing to try is U…
