My ZSE50 Siren & Chime is Unresponsive to SmartThings
If your ZSE50 Siren & Chime is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Network Repair Steps for Network Repair below: * Open your SmartThings app and locate your SmartThi…
Rapid Battery Drain on My ZSE41 Open | Close Sensor
The ZSE41 Open | Close Sensor is a compact, battery-powered Z-Wave device designed to monitor the open or closed status of doors, windows, and cabinets. It’s optimized for long battery life, but certain setup or environmental factors can occasionally cause faster-than-expected battery drain. The steps below will help…
Can't Add My ZSE50 Siren & Chime to My Z-Wave System
Having troubles adding the ZSE50 Sire & Chime to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZSE50 doesn't…
My ZEN35 Scene Dimmer is Offline in HomeSeer
Try these troubleshooting steps if your ZEN35 Scene Dimmer is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN35 Scene Dimmer has a range of up to 500 feet (line of sight), and a range of up to 1300 feet when connected via…
Can't Add My ZEN78 High Power Relay to Home Assistant
If you are unable to include your ZEN78 High Power Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. Exclusion Process * In Home Assistan…
Can't Add My ZEN58 Low Voltage XS Relay to Home Assistant
If you are unable to include your ZEN58 Low Voltage XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. If Home Assistant is having troubl…
Can't Add My ZSE50 Siren & Chime to Hubitat
Having an issue with including the ZSE50 Siren & Chime to Hubitat? The best place to start is with exclusion; it's just a soft Z-Wave reset that prepares your device for inclusion. This can be done even if the relay was never connected to your hub. ZSE50 Exclusion Steps * Open Hubitat in your Internet browser …
Can't Add My ZEN78 High Power Relay to My Z-Wave System
Will the ZEN78 High Power Relay not include to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZEN78 doesn't n…
Can't Add My ZEN35 Scene Dimmer to HomeSeer
If you're having trouble adding your ZEN35 Scene Dimmer to HomeSeer, you may need to try a factory reset or an exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Zooz products are officially integrated with the Z-Wave Plus and the …
Can't Add My ZAC36 Valve Actuator to HomeSeer
Exclusion can be a helpful troubleshooting step if your ZAC36 is having issues pairing to your HomeSeer hub. This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status The exclusion process simply acts as a soft reset and can be done even if you haven…
