Can't Add My ZEN73 On/Off Toggle Switch to SmartThings
If you're having trouble adding the ZEN73 to SmartThings, the next thing would be to try exclusion. The process of removing the device from SmartThings can be done even if it was never paired and will act as a reset to help configure the device. However, please note that exclusion before inclusion applies to the 700…
Can't Add My ZEN20 Power Strip to Hubitat
If you’ve given the inclusion process a few tries with no success, then exclusion is the next step. The process will act as a different type of reset that will help with any pairing or configuration difficulties. Once the ZEN20 is successfully removed (Hubitat will send a confirmation), it will be able to join your …
Can't Add My ZEN71 On/Off Switch to My Z-Wave System
Can't add your ZEN71 Switch? We've got you. You can exclude the switch from your Z-Wave system even if it's never been paired before. It will act as a soft reset and help with any configuration issues. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 se…
Can't Add My ZSE19 Multisiren to Hubitat
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Excluding your ZSE19 may sound like taking a step in the wrong direction, but it could be the answer to your inclusion problem. Even if your ZSE29 was never added to Hubitat, you’ll be able to comp…
Can't Add My ZEN22 Dimmer Switch to Hubitat
This is product is discontinued and replaced with ZEN72 . What does that mean? In order to add the ZEN22 to your hub, you may need to exclude it first. The exclusion process acts as a soft reset for your switch that can solve different inclusion or configuration problems. Your hub will confirm an “unknown” device…
Can't Add My ZSE41 Open | Close XS Sensor to Home Assistant
If you're having trouble including your ZSE41 Open | Close Sensor to Home Assistant, begin by excluding the sensor. Your device can be excluded from Home Assistant even if it has never been successfully included. Exclusion acts as a soft reset to help with any configuration issues. 800 series only: Exclusion befor…
Can't Add My ZEN24 Dimmer to Home Assistant
This is product is discontinued and replaced with the ZEN74 . What does that mean? If you're having issues including your dimmer to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to be excluded. Here's how to do it: * In…
Can't Add My ZEN31 RGBW Dimmer to Vera
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Exclusion should be your first move for all inclusion issues. You can exclude a Z-Wave device even if it was never properly included. First, let's try including the RGBW Dimmer to Vera once more. F…
Can't Add My ZEN32 Scene Controller to Hubitat
Inclusion doesn't always work on the first try - if that's the case with your ZEN32 Scene Controller, you should try excluding it! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 7…
Can't Add My ZAC36 Valve Actuator to SmartThings
Can't include the ZAC36 to your SmartThings hub? It may need to be excluded! You can exclude or remove any Z-Wave device from a Z-Wave network even if it hasn't been added before. The process will help SmartThings recognize the device more easily and allow you to include if it was having issues during the inclusion …
