Can't Add My ZEN35 Scene Dimmer to My Z-Wave System
If your ZEN35 Scene Dimmer has trouble being added or included, give exclusion a try first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. If the unit does not respond to exclusion (via the LED indicator behavior), you'll want to factory reset th…
Can't Add My ZEN75 Heavy Duty Switch to My Z-Wave System
Does your ZEN75 Heavy Duty Switch not enter inclusion mode? Check out the two recommended processes below, which resolve most inclusion or configuration issues. If your ZEN75 has never been included to any hub, you'll want to factory reset the device first. HOW TO FACTORY RESET THE ZEN75 * Press and hold the lo…
Can't Add My ZEN75 Heavy Duty Switch to HomeSeer
If you're having trouble adding your ZEN75 Heavy Duty Switch to HomeSeer, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN75 to HomeSeer or another Z-Wave network before. However, please note that exclusion before inclusion applies to …
Can't Add My ZEN35 Scene Dimmer to SmartThings
Having trouble including the ZEN35 Scene Dimmer to your SmartThings hub? Give exclusion a try! The first thing to double check is that you have installed the Edge driver for the ZEN35. You can find the steps to install the lua Edge driver here (coming soon!). With the Edge driver installed, you can go ahead and…
Can't Add My ZEN75 Heavy Duty Switch to Home Assistant
If you're having trouble adding your ZEN75 Heavy Duty Switch to Home Assistant, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN75 to Home Assistant or another Z-Wave network before. * However, please note that exclusion before inclu…
Can't Add My ZEN75 Heavy Duty Switch to My Z-Box Hub
Does your ZEN75 Heavy Duty Switch not enter inclusion mode? Check out the two recommended processes below, which resolve most inclusion or configuration issues. If your ZEN75 has never been included to any hub, you'll want to factory reset the device first. HOW TO FACTORY RESET THE ZEN75 * Press and hold the …
Can't Add My ZEN75 Heavy Duty Switch to Hubitat
Trouble adding your ZEN75 Heavy Duty Switch to Hubitat? We've got you covered! Your ZEN75 may have never been included in your hub’s network, but that doesn't mean you can't remove it. The app will confirm a successful exclusion of an “unknown” device which will then allow the device to be added. Before going throug…
Can't Add My ZEN35 Scene Dimmer to Home Assistant
If you're having trouble adding the ZEN35 Scene Dimmer to your Home Assistant network then you should try excluding it first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 se…
Can't Add My ZEN32 Scene Controller to Alarm.com
Trouble including the ZEN32 to Alarm.com? Give exclusion a try first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will …
Can't Add My ZEN37 Remote Switch to Alarm.com
Trouble including your ZEN37 to Alarm.com? Give exclusion a try first! The process acts as a soft reset for the device to help with any configuration or inclusion issues. You can exclude or remove the ZEN37 even if it was never successfully added to your Z-Wave network. This is a standard Z-Wave function and can be …
