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Can't Add My ZEN78 High Power Relay to Z-Box
Inclusion issue with your ZEN78 High Power Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the …
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Can't Add My ZEN57 XS Relay to HomeSeer
If you're having trouble adding your ZEN57 240V XS Relay to HomeSeer, you may need to try exclusion first. This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status. The exclusion process simply acts as a soft reset and can be done even if you haven'…
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Can't Add the ZEN57 XS Relay to Home Assistant
If you are unable to include your ZEN57 240V XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. Exclusion Steps * In Home Assistant: op…
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Can't Add My ZSE18 Motion Sensor to Telus SmartHome+ Hub
If your ZSE18 Motion Sensor isn’t connecting to your TELUS SmartHome+ Hub, don’t worry — it’s a common issue and easy to fix with a few simple steps. Connection problems can happen for several reasons, but a quick reset or setup check usually gets things back on track. In this guide, we’ll walk you through how to tr…
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Can't Add My ZSE50 Siren & Chime to My Z-Wave System
Having troubles adding the ZSE50 Sire & Chime to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZSE50 doesn't…
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Can't Add the ZEN58 Low Voltage XS Relay to Home Assistant
If you are unable to include your ZEN58 Low Voltage XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. Exclusion Steps * In Home Assist…
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Can't Add My ZEN35 Scene Dimmer to HomeSeer
If you're having trouble adding your ZEN35 Scene Dimmer to HomeSeer, you may need to try a factory reset or an exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Zooz products are officially integrated with the Z-Wave Plus and the …
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Can't Add My ZEN75 Heavy Duty Switch to Hubitat
Trouble adding your ZEN75 Heavy Duty Switch to Hubitat? We've got you covered! Your ZEN75 may have never been included in your hub’s network, but that doesn't mean you can't remove it. The app will confirm a successful exclusion of an “unknown” device which will then allow the device to be added. Before going throug…
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Can't Add My ZEN54 0-10V Dimmer to HomeSeer
Having an issue including your ZEN54 0-10V Dimmer to HomeSeer? Exclusion is the place to start! This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status The exclusion process simply acts as a soft reset and can be done even if you haven't paired the…
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Can't Add the ZEN78 High Power Relay to Home Assistant
If you are unable to include your ZEN78 High Power Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. Exclusion Steps * In Home Assistant:…
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