Can't Add My ZEN04 Smart Plug to SmartThings
Having trouble pairing your Smart Plug to SmartThings? Try excluding! Exclusion can help with any inclusion or configuration issues. It acts as a soft reset and can be done even if your ZEN04 was never added to the network. Here are the steps to remove the ZEN04 from the SmartThings app: * Open your SmartThings…
My ZEN52 Double Relay Shows Offline in SmartThings
If inclusion was initially successful, but your ZEN52 Double Relay shows offline in SmartThings, it may indicate a range or connectivity issue. Network Repair can be used to refresh your mesh network's connections using the SmartThings app. This helps the SmartThings hub find a more efficient route to the relay. …
How to Add Your ZEN55 DC Signal Sensor to SmartThings
Is your ZEN55 DC Signal Sensor correctly wired and powered up? All that's left is to get it included to your SmartThings hub! You'll need to make sure you install the Edge driver for the ZEN55 prior to following the inclusion steps below. Once the custom Edge driver is installed for your ZEN55, you can follow the …
ZSE43 Tilt | Shock XS Sensor Shows Offline in SmartThings
If your ZSE43 XS sensor is included but shows offline, it may be a range or connectivity issue. The Network Repair feature can refresh your mesh network's connections using the SmartThings app. Steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub…
Can't Add My ZSE43 Tilt | Shock XS Sensor to SmartThings
Having trouble including your ZSE43? Excluding the device may help. Even if your Tilt|Shock XS Sensor was never successfully added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from the SmartThings app: * Open…
My ZEN77 S2 Dimmer Shows Offline in SmartThings
ZEN77 Dimmer showing offline in SmartThings? Give network repair a try! You can find a neat feature called Repair Z-Wave Network right in your SmartThings app! A network repair will help refresh your mesh network's connections and help the hub find the most efficient communication route to the device. After all, i…
Can't Add My ZSE44 Temperature | Humidity XS Sensor to SmartThings
Having trouble adding the ZSE44 to SmartThings? The first thing to try is to exclude the device. This process helps with any configuration or inclusion issues, and can be done even if the unit has never been successfully included to SmartThings. If your ZSE44 sensor is having trouble being added, try exclusion : …
How To Program 3 Zooz Switches In a Virtual 4-Way With Smart Bulbs
We designed Zooz switches so that you could connect them to regular mechanical on/off switches in 4-way installations to save time and money. But in certain scenarios, you may want to use multiple smart switches in a 4-way. NEVER connect 3 Zooz switches together according to the diagrams in the user manual which cove…
How to Access Advanced Settings for the ZEN05 Outdoor Plug on SmartThings
To change any advanced settings for the Outdoor Plug, you'll need to install the Edge driver on your hub. Please complete the process before you include your plug to SmartThings for best results. Below are the instructions on how to install the new custom lua Edge driver for this model. It only takes a few minutes a…
ZEN51 Dry Contact Relay Shows Offline in SmartThings
If your ZEN51 Dry Contact Relay is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub un…
